Sr. GSO CX Tech, Tier III

Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role…

The Senior Global Special Operations Tech is a critical individual contributor role in the Customer Experience (CX) Strategy & Operations team within Warner Bros. Discovery’s Direct-to-Consumer division. This role demands a highly skilled professional capable of leading strategic projects, providing expert-level support, and driving initiatives that align with the company's vision.

Your Role Accountabilities…

• Project Leadership: Take ownership of key projects and initiatives, ensuring they align with organizational goals. Lead the planning, execution, and delivery of these projects, demonstrating exceptional problem-solving and analytical skills.
• Senior-Level Liaison: Act as the point of contact for escalating complex customer issues. Provide regular updates to senior company leadership on project progress, customer insights, and strategic recommendations.
• Strategic Collaboration: Collaborate with cross-functional teams to develop and implement innovative solutions that enhance customer experience and operational efficiency.
• Expertise in Escalation Support: Offer advanced support for escalated inquiries, leveraging deep industry knowledge and technical expertise to provide swift and effective resolutions.
• Innovative Thinking: Identify and champion the adoption of new technologies or processes that can improve customer satisfaction and operational workflows.
• Data Analysis and Reporting: Utilize data to drive decision-making, preparing detailed reports and insights for senior management to support strategic planning and continuous improvement.

Qualifications & Experience…

• Extensive experience in a customer experience or operations role, preferably within a technology or media organization.
• Demonstrated ability to lead and deliver complex projects independently.
• Excellent communication skills, with a proven track record of effectively liaising with senior leadership.
• Strong analytical and problem-solving abilities.
• Bachelor’s degree in a relevant field or equivalent professional experience is required.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/  along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits…

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $56,027.00 - $104,050.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any othe