Director, Facilities Maintenance Building Systems, Operations and Services

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

As the Director REWS FM Building Systems Operations & Services you will be responsible for managing the facilities operations, services and engineering program for a portfolio of manufacturing, R&D and Class-A office properties. This role will provide direction, leadership and technical guidance to support operations and enhance the employee experience. You will be responsive, flexible, and able to succeed within an open, collaborative peer environment.

Roles & Responsibilities:

• Report into Senior Director of REWS
• Maintain Facilities in compliance with local, county, state and federal regulations.
• Manage day to day Facilities Engineering, Maintenance and Operations and ensure building uptime.
• Manage supplier relationships including vendor service contracts, periodic and ongoing performance & budget (KPIs, SLAs), Quarterly Business Reviews, financial review, conducting RFPs, and assuring performance of program.
• Manage outside vendors, including the integrated facilities management provider, to assure reliable and cost-effective building systems. This work will require engagement with all levels of corporate organization to improve the workplace experience as measured by performance metrics, customer satisfaction, and innovation efforts.
• Manage contract services in support of building and facility operations including proactive and reactive maintenance and repair of mechanical, electrical systems, back-up generators, building BMS systems, elevators, and other technical building systems required to support the business.
• Manage customer facing contract services in support of general employee services such as cafeteria services, coffee & tea services, landscaping, janitorial, trash & recycling, mail distribution, pest control, etc.
• Implement and maintain programs and projects to maximize the utilization of facility assets.
• Serve as the East US Facilities representative during compliance and regulatory audit activities,including FDA and ISO audits.
• Demonstrate financial responsibility to develop and administrate annual operating and capital budgets.
• Design and help implement guidelines, best practices, and standards for cross-functional service teams.
• Create a welcoming and collaborative workplace through proactive management and by building outstanding relationships with all stakeholders.
• Manage, train, and motivate the Workplace Experience team, including outsourced programs, to exceed expectations and deliver excellence across the suite of services within our portfolio.
• Ensure all Workplace Experience services are delivered to standard.
• Proactively address service issues, complaints/escalations, or incidents including tracking action plan to closure.
• Report out on program updates on a weekly, monthly basis to all levels of the organization.
• Undertake regular vendor quality checks/audits and ensure customer satisfaction.
• In leased properties, manage landlord relationships and operational obligations are being fulfilled. Provide remote services as required to field sites for items not supported by the landlord.
• Develop annual operating budget for each program. Identify cost-savings opportunities. Review expenses monthly and develop variance