Head of Medical Quality

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

 

About the Role

At Bond Vet, we are passionate about pushing the boundaries of pet healthcare and redefining industry standards. We believe in innovation, creativity, and delivering exceptional value to our team, clients and their beloved pets. Our commitment to excellence has led us to create a unique opportunity for a team leader of medical programs and projects who can drive our efforts in developing groundbreaking solutions in pet healthcare.

As a leader, you will play a pivotal role in aligning medical strategy with our company's strategic goals. Your responsibilities will span across operational and medical-focused programs, with an emphasis on supporting our operations team on strategic initiatives that are identified by the CVO and our Ops leadership team. As a senior leader, you will also be spending about 25% of your time spent as a DVM in an assigned shift on the floor. This is in the spirit of connecting with our teams on the ground to find areas of opportunity and test the programs and projects success that are implemented.

Your Priorities

• Leadership presence - being there for our teams
• Medical Quality - setting clinical standards, program oversight
• Program development,  deployment planning, & execution
• Medical strategy and innovation - keep us at forefront of veterinary medicine

Your Strengths

• Able to think strategically and execute tactically 
• Makes progress with imperfect information
• Autonomous following strategic alignment 
• Detail-oriented and accountable 
• Solution-oriented

Core Responsibilities

Leadership presence & field support

• Round regularly in clinics (target: each site ~2×/year) to coach, observe care, and remove blockers; host brief huddles/debriefs with MD/AMD/RMD and nursing leads.
• Represent medical leadership at CEs, conferences, campus events, and community engagements; present or facilitate CE as needed.
• Maintain visibility on established clinician communication channels; participate in leadership calls and cross-functional forums.
• Act as a mentor and coach to team members, providing guidance and support to help them reach their full potential.
•  Develop well-rounded medical professionals capable of balancing employee, client, pet, and business needs. 
• Lead by example, promoting a high-performance culture and holding the team accountable for achieving project objectives.

Medical quality & program execution

• Own the medical operations teams’ quarterly medical quality survey metric —define measures (e.g., access, communication, adherence), set targets, validate data, and publish a quarterly quality readout by region.
• Stand up and chair a quarterly Safety Committee; lead case reviews and publish a brief safety update highlighting decisions and changes.
• Plan and deliver skills laboratories (e.g., dentistry, surgery; for doctors and technicians); publish an annual training calendar and track participation and skill sign-offs.

Program and Project Leadership:

• Take ownership of individual projects, driving them from conception to completion and ensuring they meet or exceed client and pet needs.
• Oversee various medical programs, including but not limited to the MADE New Graduates Program, AI Scribing, Surgical Hub and Spoke, Clinic Flow, and Development DVM.
• Ensure each program/project has measurable KPIs and regularly review efficiency and effectiveness.
• Lead with metrics-driven analysis, leveraging data to inform decision-making.

Clinical standards & SOPs

• Maintain the system’s clinical protocols/SOP library (change control, versioning, and adoption audits); partner with SMEs (dentistry, anesthesia/analgesia, ECC) to keep content current and practical.
• Create concise checklists, job aids, and owner communication templates for high-impact workflows (diagnostic follow-up, surgery booking, pre/post-op instructions).

Medical communication

• With administrative support, curate and edit a monthly Medical Newsletter and a short weekly update for clinic teams; ensure consistent messagi