Regional Broking Leader

Who We Are: 

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

 

Summary: The Regional Broking Leader is responsible for leading the broking and placement of new and renewal business, overseeing portfolio management, and driving strategic initiatives that align with NFP’s national and regional goals. This leader serves as both a strategic architect and hands-on expert for the most complex placements, ensuring the delivery of industry-leading solutions and client value. The leader is expected to challenge conventions, value diverse thinking, and drive innovation in broking practices.

 

Essential Duties and Responsibilities:

Strategic Leadership & Broking Excellence:

• Drive national and regional broking initiatives to improve value delivered to all stakeholders, including close collaboration and alignment with National Broking Leader
• Support the definition and utilization of strategic carriers at the national and regional level, including relationship development, strategic growth partnership, and enhanced commercial outcomes
• Drive panel utilization, while improving coordination and partnership across regional and national stakeholders
• Reduce reliance on wholesalers and achieve annual preferred wholesaler utilization goal
• Proactively seek feedback from account management leaders/teams to enhance the value we are able to deliver to clients and support of the teams; similarly, provide account management leadership feedback on opportunities to improve engagement with the broking team
• Working knowledge of client needs across the portfolio and the effective deployment of client-facing resources and technology to successfully impact the client’s service experience
• Actively engage and collaborate with Industry/Broking National Practice SMEs to support client business development and retention
• Identify and communicate market trends with respect to carrier appetite, terms and conditions, capacity, rate changes, etc.

 

Portfolio & Growth Management:

• Collaborate with internal stakeholders and strategic partners to deliver on NFP’s broking strategy and expand client relationships
• Achieve KPIs for growth, retention, and margin; support prospecting, cross-sell, and up-sell initiatives
• Contribute to monthly Strategic Account Reviews meetings to deliver enhanced outcomes for clients in protecting their balance sheet and supporting their growth: contemplate any material changes in a client’s operations or risk profile; collaborate on renewal strategy for existing lines of business and identify any uncovered exposures to be addressed; coordinate any support needed for the account team
• Proactively engage with regional and national broking resources to develop renewal strategy plans with timely execution to enhance account / revenue retention and expand existing book of business through a targeted approach on account rounding
• Enhance the quality of submissions that go out to market and conveyance of the value we delivered through the marketing process articulated in client proposals
• Support producers in evaluating, strategizing and supporting the go-to-market approach for new business prospects

 

Operational Excellence:

• Instill accountability and derive fact-based insights on broking strategy action items to improve execution
• Ensure accurate client and policy information in NFP’s Epic agency management system; harness data and analytics for portfolio insights and market differentiation
• Actively identify and drive the utilization of new systems and processes that improve margin and efficiency
• Drive account segmentation strategy for consistent, tailored client experience.
• Implement effective control mechanisms to avoid errors & omissions, including educational sessions for the team
• Ensure adherence to compliance requirements
• Support claims handling and resolution, when necessary

 

Talent & Team Development:

• Define success and direct team broking activities to achieve the optimal outcomes for clients/prospects; ensure a go-to-market strategy is in place for each broking engagement
• Recruit talent that aligns with current and future organizational requirements, including suc