UX Senior Service Designer

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Digital is a fundamental element of the Brambles transformation strategy. We will use our existing and new digital capabilities and information to power smarter more sustainable supply chains allowing us to reimage how we work and serve customers; reshape how we manage our assets and reinvent our business models allowing greater partnership with customers which solve customer problems. 

Across Brambles Digital, our activity is focused on three ‘Big Rocks’ of Asset Digitisation, Digital Customer Solutions (DCS) and Advanced Analytics. While Asset Digitization and Advanced Analytics are primarily centred on driving internal growth and profitability, the focus of Digital Customer Solutions (DCS) is to drive value for Brambles’ current and future customers by solving their challenges across their supply chains. 

We are looking for a Senior Service Designer well versed in design research techniques and service design methodologies, and a track record in applying them to mould the experience, services, systems and brands that the end-users interact with. They should be able to handle projects at every stage of the lifecycle from the initial assessment and research phase to the final delivery. 
 

Key accountabilities of the role include: 

User - Centric innovation 

Develop industry leading user centric services in Supply Chain Illumination for our Digital Customer Solutions, looking after both the current state of our service and future planning based in our vision and targets. You will own the roadmap for evolving our service wrapper, covering all aspects and parts of the end-to-end service experience to complement the technology roadmap. 

Data-Driven Iteration  
Leverage data insights to measure the impact of design choices and continuously improve our services. Leading research when necessary and inputting into the design of prototypes. 
You will develop service KPIs service KPIs/metrics and the mechanisms to gather customer feedback and translate these insights into planned improvements aligned with the customer facing