Senior CX/UX Designer (AI-First Innovation | Tax & Accounting) - Hybrid (CT/ET) R0053144

Senior CX/UX Designer (AI-First Innovation | Tax & Accounting) - Hybrid (CT/ET) R0053144

Design AI-powered experiences that transform tax and accounting workflows.

About the Role

As a Senior CX/UX Designer, your mission is to create user-facing experiences that embed AI, machine learning, and automation into tax and accounting workflows. You will design solutions that simplify complex, compliance-heavy tasks while ensuring trust, transparency, and usability. This includes creating multi-modal prototypes and simulations for validation and moving quickly from hypothesis to customer journeys using tools like Miro, Figma, and Builder.io.

You will collaborate closely with cross-functional teams to deliver intuitive, compliant, and scalable AI-driven experiences. While you’ll contribute to improving internal design processes, the focus is on execution and delivery rather than defining enterprise-wide strategy.

Why This Role Matters

Tax and accounting professionals need tools that reduce complexity and improve efficiency. AI can deliver this—but only if designed responsibly. This role ensures that AI-driven experiences are intuitive, compliant, and user-centric.

Division/BU About Us:   Wolters Kluwer Tax & Accounting  | Wolters Kluwer Digital eXperience Group (DXG)

Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, CX/UX Design, and work under the leadership of the Director, CX/UX Design. This role is a part of DXG | UX/CX COE - Wolters Kluwer DXG U.S., Inc. | Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office

What Success Looks Like

• AI-powered features for tax/accounting users improve workflow efficiency and usability.
• Solutions meet regulatory compliance, data privacy, and accessibility standards.
• Prototypes and design systems accelerate delivery without compromising quality.

Required Job Qualifications (5yr minimum):   Skills & Qualifications

• Proven experience designing AI-powered user experiences for enterprise applications.
• Familiarity with agentic workflows, automation principles, and ML concepts.
• Expertise in enterprise UX for regulated domains (tax/accounting experience preferred).
• Strong understanding of data privacy, compliance, and ethical AI.
• Advanced prototyping and design system integration skills.
• Experience facilitating design thinking workshops and JTBD mapping.
• Hands-on experience with AI design tools (e.g., Builder.io, Miro AI, Figma Make).
• Excellent collaboration and communication skills.

Key Performance Indicators

• Adoption of AI-driven features by tax/accounting professionals.