Product Manager, Platform Self-Service Onboarding

We Speak Safety and Efficiency:  

In September of 2024, Bestpass, Fleetworthy, ExpressTruckTax and Drivewyze rebranded as Fleetworthy. This rebrand reflects our ongoing mission to simplify fleet safety, compliance, and toll management under one unified brand.

Fleetworthy is revolutionizing road safety and fleet management with a command center for safety, compliance, and efficiency. Our connected suite provides real-time insights and control, enabling customers to maximize efficiency, reduce risk, and save money.

With technology that unifies safety, compliance, toll management, weigh station bypass, and more, Fleetworthy empowers organizations to perform at their best. We simplify operations to ensure every vehicle and driver is not just compliant, but beyond compliant.  Supporting millions of drivers and vehicles, Fleetworthy is leading a new era in road safety and fleet technology.   

At Fleetworthy, you’re in the driver’s seat! 

We are looking for an experienced and creative Product Manager with a passion to manage quality software products that customers love.

About the role:

In this role, you will be joining the Product Management team focused on the core experience of our users, customers, and partners. This team develops, supports, and continually improves our core software applications, portal products, partner, and customer integration services. The teams’ primary goal is to maintain a high level of customer satisfaction and engagement through continuous improvement and innovation.

As a Product Manager for Self-Service & Onboarding, you will play a key role in shaping the future of how owner/operators onboard to our platform, ensuring seamless, secure, and high-value onboarding experiences. You will be responsible for defining and executing the strategy for eCommerce driven access to our services, unifying and interlinking all relevant services under a single umbrella, ensuring that customers can seamlessly onboard to our services.

You will work cross-functionally with engineering, partner success, marketing, sales, business development, and external stakeholders to develop a cohesive onboarding/self-service strategy that balances accessibility, scalability, customer acquisition, conversion and retention.

Success in this role requires a strong technical understanding of eCommerce and onboarding product solutions, a product mindset that balances immediate conversion needs with long-term platform scalability, and the ability to collaborate across teams to drive impact.

To excel, you should have experience in platform product management, building scalable technology solutions, and translating business and technical needs into clear strategies. Strong collaboration and leadership skills are essential to align teams and drive measurable outcomes. Your impact will be defined by delivering high-quality products that empower users, enhance business value, and differentiate our platform.

Location: Remote

Reports to: Lead Product Manager, Platform

 

Job responsibilities include but are not limited to:

• Drive the vision.  Be a strong collaborative leader of the vision, strategy, and innovation for your products & services as well as contributing to the broader portfolio vision. Being tech-savvy, you have a knack for aligning technical solutions to marketplace needs and by nature, see the future as full of possibilities.
• Lead the product journey.  Communicate a vision, strategy, roadmap, and releases aligned to business outcomes. Drive the product lifecycle from ideation, problem validation, solution discovery, and delivery working with internal teams such as marketing and business development to define positioning, messaging, and launch plans ensuring launch success.
• Be curious.  Know your market, customers, and users, collecting metrics, user feedback, market trends, and other intelligence to steer and evolve product approach. You model a user-centric, value-driven philosophy and consultative, collaborative style that directly aligns with your ability to drive CSAT and engagement.
• Enable others.  Educate stakeholders on products within your portfolio to build understanding. This includes providing support for marketing and sales initiatives that enhance product KPI’s and training the sales and customer success teams so they can educate customers and users. You will also work with software development teams in an agile setting to prioritize activities, assess and evaluate technical and business dependencies, and guide activities. As the lead, work with the team to assess scope, effort, and trade-offs, effectively ma