Operations Manager Patient Escort Services

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

We are hiring an Operations Manager for Patient Escort Services to plan, organize, execute and coordinate the activities of the Patient Escort Department on the Newark Campus. The manager will ensure high standards of service to provide safe and efficient transportation services for ChristianaCare Hospital.

The successful candidate will have no less than 3-5 years proven experience in Patient Escort Management in at least a 300 bed plus labor intensive organization. In addition, the candidate must possess effective communication and interpersonal skills to successfully communicate with stakeholders throughout the health system.

Qualifications:

• Bachelor’s degree required

• 3-5 years' experience required in Patient Escort Management preferred (at least one large 300 bed plus labor intensive organization).

In this role you will:

• Develop and implement departmental policies, procedures, goals, objectives, and standards of work performance for patient escort services ChristianaCare hospital Newark campus.

• Determine the scope and flow of work assignments, use of equipment and use of chemicals to provide a safe, efficient and effective patient experience.

• Plan, develop and coordinate training to meet the developmental and learning needs of the organization.

• Supervise and direct assigned staff including interviewing and hiring new staff, evaluating work performance, coaching and disciplining

• Establish and manage processes to determine workload, productivity and staffing needs

• Ensure employee relations matters are conducted in a fair, even handed manner consistent with ChristianaCare’ s policies.

• Coordinate departmental activities and responsibilities with other ChristianaCare departments.

• Establish goals with a plan of action for accomplishment, including clearly stated desired results in conjunction with the Director of EVS.

• Ensure that proper communications are maintained with staff through staff meetings, other oral communications and written communications.

• Work with Director of EVS to develop annual operating and capital budgets to include personnel, equipment, material, engineering services and project needs.  Monitors and manages the budget after adoption.

• Analyze and resolve inter-departmental issues requiring department head level administration.

• Initiate, negotiate, and manage contracted services and supply agreements including equipment maintenance, and necessary supplies.

• Ensure that the Patient Escort Services Department is in compliance with CDC, TJC, EPA, OSHA and other relevant regulatory agencies so ChristianaCare meets or exceeds the applicable regulations.

• Evaluate technical information provided by these businesses to determine whether or not to purchase/obtain equipment from the business.

• Apply innovative approaches to managerial problem solving, staff motivation and monitoring results of the patient escort department.

• Direct performance improvement initiatives that support caregiver experience, exceptional experience, optimal health and organizational vitality.

• Produce accurate and timely departmental reports, and analyses.

This role offers:

• Robust benefit package including full medical, dental and vision

• Management Incentive Plan

• 403(b)

• Generous paid time off

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

ChristianaCare, headquartered in Wilmington, DE employs over 13,000 caregivers with three acute care hospitals (1,336 beds), extensive network of primary care and outpatient specialty services, home health care, urgent care centers and free-standing emergency department. We have locati