Senior Account Manager (all genders)

<h3>Company Description</h3><p><strong>Discover the Unexpected</strong></p><p>Experian is the world’s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 30. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped economies and communities flourish – and we’re not done.</p><p>Our 21k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the brightest minds that share our purpose and want to make a difference.</p><h3>Job Description</h3><p>Unlock the Power of Data: Shape the Future of Insurance and Health: At Experian, we're looking for an extraordinary Senior Account Manager (all genders) to join our team, focusing on the insurance and health sectors. Are you passionate about leveraging data to drive change and create opportunities? Do you have a proven track record of building strong relationships, retaining clients, and maximizing growth? If you're ready to take on the challenge of helping our clients transform their businesses and shape the future of these industries, then we want to hear from you! As a Senior Account Manager (all genders), you'll:</p><ul><li>Be the primary relationship owner for a group of top-tier client accounts in the insurance and health sectors.</li><li>Manage multiple accounts; develop positive working relationships with all customer touch points.</li><li>Drive customer loyalty, renewals, upsells and customer satisfaction as well as new customer acquisition</li><li>Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA.</li><li>Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed.</li><li>Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign.</li><li>Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal.</li><li>Prepare campaign insights reporting, including analysis and research.</li><li>Manage weekly campaign status documents for review.</li><li>Work closely with Finance on billing set up and invoicing.</li><li>Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.</li><li>Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting.</li><li>Provide input on new processes and workflows as needed.</li><li>Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.</li></ul><p>If you're excited about the opportunity to make a difference in the insurance and health sectors as our Senior Account Manager (all genders), we want to hear from you, even if your past experience doesn't align perfectly with the role overview. Let's explore the possibilities together.</p><p><strong>Why this role is important to Experian</strong><br/> <br/> The Senior Account Manager role is vital to Experian's growth, particularly in the insurance and health sectors. As the primary relationship owner for a group of top-tier client accounts, your impact is felt across the entire organization. Your role is pivotal in driving customer loyalty, ensuring renewals, upselling, and enhancing customer satisfaction. Your expertise in managing complex client relationships, coupled with your ability to work independently and stay motivated, positions you as a key player in maintaining our superior service levels and delivering strategic insight. Your work directly contributes to Experian's vision of leveraging data to drive change and create opportunities, shaping the future of the insurance and health sectors.</p><h3>Qualifications</h3><ul><li>5+ years experience in Customer Success and/or Account Management, preferably in the insurance and health sectors.</li><li>Your hunter mentality in selling our products and solutions to new customers clearly comes to the fore and is a decisive part of your sales personality.</li><li>You have either expertise in the insurance sector or from your sales activities in the credit bureau industry.</li><li>Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a busines