Assistant General Manager

 

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

 

Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

Job ID

2025-236434

JOB OVERVIEW

The Assistant General Manager (AGM) supports the General Manager in overseeing daily operations of an Independent Living–only community, with direct leadership responsibility for Food and Beverage, Concierge, Security, Housekeeping, and Resident Programming. This role ensures a luxury hospitality–level resident experience, operational excellence, and high standards of service, safety, and engagement. The Assistant General Manager is responsible for assisting the General Manager with the overall leadership, management and success of the Independent Living community. These responsibilities include but not limited to financial management, sales and marketing, recruiting and hiring, supervising, training, team member relations and recognition, communication, Resident services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key strategic component is the ability to learn from a General Manager and develop into a GM role within Sunrise Senior Living. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide exceptional personalized experiences and services to seniors better than anyone. The Assistant General Manager is expected to create, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.

RESPONSIBILITIES & QUALIFICATIONS

Job Description

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

Managing Vision and Purpose

• Communicate a clear, customer-focused vision, based upon Resident experience.
• Model a strong belief in mission, vision, and purpose.
• Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo, and Leaders Serve Hallmarks.
• Provide support to the GM by following through on identified community goals and assignments focused on fulfilling mission and driving margin.

Professional Development

• Commit to the goal of completing the training requirements of Sunrise University.
• Along with the GM, identify key development opportunities, build relationships, and leverage area leaders to ensure progress for future growth opportunities.
• Stay informed on Sunrise policies/procedures, state/province regulatory, and industry standards.
• Pursue stretch assignments and support regional initiatives to further develop skill sets.
• Attend and participate in educational classes and in-services as directed.
• Assist in the administrative team member on-call duties some evenings, weekends, and holidays.
• Assume the necessary duties in the absence of the ED as required.

Resident Services

• Lead and oversee Food and Beverage operations, ensuring exceptional dining quality, service consistency, and financial performance.
• Manage Concierge, Security, and Housekeeping teams to maintain a welcoming, safe, and impeccably maintained community.
• Oversee Resident Programming, delivering engaging, high-quality activities that enhance lifestyle, wellness, and community connection.
• Recruit, train, coach, and develop department leaders and frontline staff to uphold luxury service standards.
• Address resident needs and concerns promptly, ensuring high satisfaction and retention.
• Act as General Manager in their absence as assigned.
• Maintain proactive communication with residents.
• Encourage family involvement via Volunteer Programs.
• Make self available to residents and their families.
• Ensure Sunrise Wellness and Resident Care systems are implemented and followed.

Quality Assurance and Regulatory Compliance

• Strive for excellent quality care and service delivery as measured