Sr. Digital Marketing Account Manager

WHO WE ARE:
Jumpfactor is an award-winning, 7-time Growth500 Fastest Growing Agency in Canada. We are a dynamic, fast-paced, and highly specialized digital marketing agency focused on helping Managed Service Providers (MSPs) and B2B tech companies achieve massive growth. With over $1.6 Billion in client revenue generated, we are recognized globally as a top-tier MSP growth expert.

We’re looking for driven, resourceful professionals who take ownership of their work, love building and optimizing, and have a passion for delivering exceptional outcomes. If you’re someone who enjoys solving complex problems, pushing boundaries, and leading in the ever-evolving digital landscape, Jumpfactor is the place for you.

ROLE OVERVIEW:

In this senior role, you will play a crucial part in the success of our client's digital campaigns. Your expertise in customer success, account & stakeholder management, and project management will be essential in retaining and growing the business with our clients. You will work closely with a team of implementers and collaborate with clients to ensure strong campaign performance and demonstrate consistent value and ROI. This role has the potential to fast-track to a Team Lead or Director position.

Jumpfactor’s CORE VALUES:

• Be STRATEGIC

• Be PASSIONATE

• Be TENACIOUS

• Prioritize LEARNING

• Embrace TEAM

• Maintain INTEGRITY

WHY EMPLOYEES LOVE JUMPFACTOR:

• Very competitive compensation package.

• 100% Remote work.

• You will work with a very skilled international team.

• Endless growth opportunities and career advancement.

• Performance-based bonuses that recognize your impact.

• Access to paid training, courses, events, and conferences.

• Enjoy paid social events that foster team camaraderie.

• Engage in weekly learning programs to stay ahead.

• Harness state-of-the-art technologies and tools for excellence.

QUALIFICATIONS:

• 4+ years of hands-on account management or customer service experience

• 2+ years of a strong track record of managing Key Performance Indicators (KPIs) focusing on account growth, client retention, and satisfaction.

• 2+ years of project / task management experience.

• Experience in mentoring junior Account Managers

• High level of tech savviness and software proficiency.

• Exceptional written and oral communication skills.

• Strong organizational skills with meticulous attention to detail.

• Some experience or strong interest in SEO & Digital marketing.
  

ROLE AND RESPONSIBILITIES:

• Maintain a Net Promoter Score (NPS) of 8+ across a set of 10-18 clients.

• Comfortably handle the larger/ enterprise accounts within your pod

• Efficiently manage project scope, deadlines, and client expectations

• Serve as a strong example for junior account managers

• Demonstrate value and work completed to clients with a focus on leads & ROI.

• Build rapport with all client stakeholders at all levels

• Maintain retention levels & grow/ upsell accounts within target KPIs

• Educate and coach your clients on best practices while holding them accountable for their tasks & approvals required for the campaigns to succeed.

• Collaborate and work closely with your team of specialists to be able to flag issues, and provide work summaries to your clients transparently.

• Demonstrate strong leadership & coaching ability

MINIMUM REQUIREMENTS: