Implementation Project Manager

Implementation Project Manager

What are we looking for?

A highly motivated individual to manage, coordinate, train and execute multiple technical implementation projects for new and existing clients.  You will work closely with support, training, sales, and account management to ensure clients have all product resources enabled and are able to fully utilize the product features. You will send routine project communication to appropriate team members with updates and action items. 

Who we are and what we do?

Intertek Alchemy (alchemysystems.com) provides a complete training, reinforcement, and compliance solution that assures manufacturing workforces have the right knowledge and confidence to perform their job correctly and efficiently. Alchemy partners with companies of all sizes to consistently engage their workforces and build a strong culture of safety and quality. More than 5 million workers at 1800+ clients use Alchemy's integrated programs.

What you’ll do:

• Demonstrate expertise in project management

• Conduct customer facing Kick off calls

• Manage deliverables & timelines of the project – self and customers

• Simplify complex information for understanding

• Exhibit critical thinking and problem-solving skills

• Flexibility

• Trouble shoot issues, identify solutions and provide recommended course of action for customer

• Plan and execute the overall implementation for multiple small to large scale accounts 

• Identify client’s roll out plan based on their specific needs and recommend the best practices to ensure a smooth and successful implementation

• Safeguard customer satisfaction through prompt and professional communication including calls, emails, and follow-up timeliness with clients (internal and external)

• Manage competing deadlines and continually manage multiple project expectations with key stakeholders simultaneously

• Practice sound judgement and decision-making skills when working with customers, team members, and other departments

• Host internal Kick off Calls, and train on basic product functionality

• Work with Sales Account Executive(s) and Account Manager(s) to Schedule Kick-Off Call 

• Order, configure, and ship hardware and software (this does not require knowledge of any development language)

• Create and customize new client sites based on the client’s preferences and products sold

• Track all implementation tasks in NetSuite

• Manage time and prioritize project task requirements and issues

• Schedule and coordinate customer training with Alchemy Learning Team

• Communicate and escalate any implementation road blocks to Team Lead, Director of Implementation and Learning, and any other appropriate internal partners

• Work with cross functional teams to resolve any roadblocks to ensure a successful implementation

• Use product knowledge expertise to troubleshoot common product issues general PC errors

• Prepare, review and ensure accuracy of technical documentation for internal and external use

What you bring to the table: 

• Bachelor's degree (B. A.) recommended but not required. 

• Knowledge of APIs, integrations of HRIS, SSO, and an understanding of interface design

• Strong Excel and data-oriented aptitude

• Completion of a project management PMP, CAPM, or communications related college program

• 5 years related experience or training or equivalent combination of education and experience