Rev Cycle O&I Catalyst / RC PT Financial Exp Catalysts

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Position Summary:

The Optimization & Innovation Specialist, under the direction of the Optimization & Innovation Manager, is responsible for partnering with revenue cycle teams to identify operational pain points and support improvement initiatives. They will conduct data analysis to improve performance improvement efforts while supporting the development and documentation of current and future-state workflows. They will assist in the implementation of automation and process optimization technologies as well as participate in stakeholder meetings and knowledge-sharing activities. They must also maintain compliance and documentation updates for implemented improvements. Serves as a role model by displaying the HHC H3W leadership behaviors. Provides departmental coverage as necessary.

Position Responsibilities:

Key Areas of Responsibility

·        Collaborates directly with front-line staff to understand current-state workflows and day-to-day challenges.

·        Foster embedded relationships with operational partners to ensure alignment with improvement efforts.

·        Assist in interpreting key performance metrics such as denial rates and collections efficiency.

·        Translate data insights into actionable recommendations tailored to departme