Director of Revenue Operations

About Aspire

At Aspire, we’re not just part of the industry; we’re leading it. Join a team that helps iconic brands like Samsung, Dyson, and HelloFresh thrive by harnessing the power of influencers, customers, affiliates, and beyond. Ready to make a real impact? Aspire is the world’s first word-of-mouth commerce platform, empowering brands to tap into ambassadors, influencers, affiliates, customers, user-generated content, and social ads to boost marketing across paid, owned, and earned channels. Since 2014, our top-tier software platform and award-winning Agency Services team have supported household names like M&Ms, Keurig, Samsung, and HelloFresh, all while paying out over $100M to creators worldwide. Join us and be part of the next wave in digital marketing!

The Role

As a Director of Revenue Operations, this individual will lead and refine all facets of our Sales and Revenue Operations processes, ensuring strong alignment across our GTM teams and driving long-term, scalable growth. They’ll be a trusted partner to our Sales, Marketing, Customer Success, Product, Legal, and Finance teams, bringing a strategic and analytical approach to identifying trends, risks, and opportunities that will help us make informed, impactful decisions. Their work will focus on optimizing systems and processes to support our revenue goals, blending big-picture strategy with a hands-on approach to execution. This role is ideal for someone energized by fast-paced environments and who can think critically while delivering results.

Key Responsibilities:

Data & Analytics

• Revenue & Pipeline Forecasting: Develop and manage forecasting models, providing executive team updates on revenue and pipeline status.
• Performance Metrics & Reporting: Establish KPIs, dashboards, and reports to track sales funnel efficiency and GTM effectiveness.
• GTM Performance Insights: Manage revenue specific OKRs in partnership with the VP of Finance to ensure comprehensive insights into GTM performance.
• Pricing Strategy: Collaborate with Finance on pricing models (e.g., subscription, usage-based, tiered) to optimize revenue and customer lifetime value.
• Commission Strategy & Quota Planning: Work with Sales, Finance, and People leadership on commission strategies and quota setting to align incentives with performance outcomes.

Strategy, Process Implementation & Optimization

• System Development Roadmap: Create and execute a roadmap for system enhancements, focusing on stability, data integrity, scalability, and process optimization.
• Continuous Improvement Initiatives: Lead initiatives to improve pipeline generation, customer lifecycle management, and retention strategies across GTM teams.
• Stakeholder Communication: Ensure transparent communication of system updates to relevant stakeholders.
• Sales Processes & Program Design: Design and implement sales processes and programs, including core business cadences around All Hands and operational metrics.
• Deal Desk Oversight: Oversee the Deal Desk function to streamline deal management and improve process efficiency.

Sales & Marketing Tools Management

• Salesforce and Marketo Optimization: Partner with Salesforce and Marketo administrators to optimize the system and other sales tools, focusing on data quality, process consistency, reporting, and overall system efficiency.

Cross-Functional Collaboration

• Team Alignment: Act as a liaison across Sales, Marketing, Finance, and Customer Success to ensure GTM team alignment in driving revenue.
• Enablement Resources: Collaborate with Sales and Marketing to develop training programs, playbooks, and resources that enhance team productivity and performance.

Team Building & Leadership

• Revenue Operations Team Development: Build and lead a high-performing Revenue Operations team, focusing on skill development, career growth, and effective mentorship to support Aspire’s growth trajectory.

What We’re Looking For:

• 7+ years of experience in Revenue or Sales Operations in SaaS, software, or technology environments.
• Expertise in Salesforce and a comprehensive understanding of enterprise sales and marketing tools.
• Strong analytical skills with the ability to transform complex d