Regional Manager-Crisis Intervention

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

  

 

 

 

The Regional Manager, Crisis Intervention will oversee clinical and operational responsibilities for an identified service area. They will ensure quality patient care through service for individuals presenting for evaluation within the Network emergency rooms and those identified with crisis needs in the Certified Community Behavioral Health Clinic (CCBHC) model of care. The Regional Manager will assist in the maintenance of statistical data and records essential for active grants and licensure requirements.

JOB DUTIES AND RESPONSIBILITIES:

CLINICAL:

• Responsible for facilitating the evaluation and disposition of patients presenting with mental health or substance abuse needs in the Emergency Department (ED). Works with internal and external providers to ensure clinically appropriate outcomes.

• Demonstrates skill as a member of the Control Team, in responding to agitation/violent behavior of individuals requiring verbal de-escalation and/or physical restraint. Demonstrates competence in caring for the agitated/violent patient, who may require treatment with seclusion/restraints.

STAFF:

• Responsible for all aspects of personnel management within their defined area, including hiring, performance management, and evaluation

• In collaboration with Quality and Patient Safety and Network Compliance, will ensure thorough documentation and maintenance of clinical records of all patient contact to meet standards of regulatory bodies. Performs regular audits of staff documentation to ensure compliance.

• Assists in the scheduling of sites within assigned region to maintain coverage within budget parameters and productivity plans.

• Communicates with staff regarding department and Network updates.

ADMINISTRATIVE:

• Ensures maintenance of required elements for evaluation and renewal of identified grants.

• Manages relationships and serves as the Subject Matter Expert (SME) for assigned region with external providers, community partners, single county authorities (SCAs), payors, and other agencies.

• Assist in data collection and analysis including but not limited to quality, data reporting, and fidelity of program management of crisis phone line, site-based crisis services, and those services provided by mobile crisis partners.

• Represents Crisis Intervention Services and SLUHN on internal and external meetings to include SCAs, payors, and community partners.

• Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information. Documentation is completed in a professional and timely manner, and in accordance with hospital policy.

• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.

• Demonstrates/models the Network’s PCRAFT values during interactions with all customers.

• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.

• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes, and practices.

• Complies with Network and departmental policies regarding attendance and dress code.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting for up to 2 hours per day, 2 hours at a time. Standing for up to 1 hour per day, 1 hour at a time. Walking for up to 6 hours per day, 20 minutes at a time. Occasionally uses fingers to turn pages. Frequently uses hands to write, type. Rarely uses the hands or fingers for firm grasping or twisting/turning. Frequently uses upper extremities to lift and carry up to 10 pounds. Frequently stoops, occasionally squats, rarely reaches above shoulder level. Hearing as it relates to normal conversation in person or on telephone. Seeing as it relates to general vision, near vision, far vision, color vision, and peripheral vision.

EDUCATION:

Master’s degree in a Human Services field required. License