CSR Bilingual Part Time

About The Beautiful CompanyJoin us at The Beautiful Company, a vibrant event venue and salon, as we seek a dedicated Bilingual Customer Service Representative (CSR) to support our growing clientele. We are looking for someone who speaks both English and Spanish fluently and has a passion for customer service in the travel and event industry.

Responsibilities

• Manage inbound lead forms and acknowledge requests through phone calls and emails.
• Coordinate client follow-ups using a checklist within a CRM portal after bookings.
• Assist in alleviating scheduling conflicts and maintain overall calendar management.

Requirements

• Bilingual proficiency in English and Spanish (reading, writing, and speaking).
• At least 25 years old with a preferred background in event planning or banquet hall space.
• Experience in using CRM portals and general calendar management tools.

Nice to Have

• Experience in customer service, particularly in the travel or event planning sector.
• Strong communication skills and a friendly demeanor.
• A proactive approach to problem-solving and client satisfaction.

Benefits

• Flexible remote working hours within the PST time zone.
• Opportunity for growth and transition to a full-time role in the future.
• Supportive team environment with training available for specific processes.

We are an equal opportunity employer and welcome applications from all qualified candidates. If you are passionate about providing exceptional customer service and meet our requirements, we encourage you to apply!