Customer Service Representative

Description

Clarity Partners is seeking a Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This individual will respond to customer contacts in-person, inbound emails, service system emails and process written correspondence This position requires onsite reporting 5 days a week.

Responsibilities:

• Serve as the first point of contact for customers seeking assistance in-person or through email.
• Identify and determine the best solution based on the issue and details provided by customers.
• Educating customers on their account and billing question, concerns and request.
• Direct unresolved/out of scope issues to the next level of support personnel/ the proper department.
• Provide accurate information on billing types, charges, rates and municipal requirements.
• Tracking each issue by logging business information, name, account number, and details.
• Handling problem tickets, and providing feedback to upper management regarding customer issues.
• Solves moderately complex problems, time sensitive inquiries, and multi-task in high-volume situations.
• Promote positive customer relations and champion revenue collections while maintaining the highest standards of ethics, quality, and service professionalism. 
• Notate events and problems and their resolution.

Requirements

Requirements:

• Proven experience as a customer service agent and/or other call center customer support in an in-office setting is a plus.
• Intermediate to advance computer skills.
• Strong attention to detail, time management and organizational skills.
• Ability to perform general office duties.
• Must have a great sense of time management.
• Ability to retain a wealth of information to provide to customers.
• Ability to diagnose and resolve basic customer concerns.
• Proficiency in English.
• Excellent communication skills.
• Solid phone and customer service etiquette.
• Customer-oriented and cool-tempered.