Noke Smart Entry Customer Service Rep - Janus

Overview

Interact with customers to provide information in response to inquiries about Noke Smart Entry System (SES) products and to troubleshoot overall use of the Noke SES.

Responsibilities

• Confer with customers by telephone or in person to provide information about Noke Smart Entry System or troubleshoot Noke SES.
• Make outbound calls to Facility Managers to proactively answer questions or offer help/training and/or troubleshooting, conduct and collect survey information and solicit FOB orders.
• Educate and provide marketing and training materials to Facility Managers.
• Coordinate with Noke Customer Support and the Janus International Engineering team for escalations.
• Keep records of customer interactions, recording details of inquiries, complaints, comments, actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, or processing returns.
• Contact customers to respond to inquiries or to notify them of claim investigation results or planned adjustments.
• Order tests that could determine the causes of product malfunctions.
• Keep work area neat and clean.
• Other duties as assigned.

Qualifications

• High school degree required. Four year college degree preferred.
• One to three years previous technical work-related skill, knowledge, or experience.
• Intermediate computer skills required; Outlook.
• Familiarity with the use of Smart Phones using iOS and Android operating systems.
• Basic understanding of Bluetooth communication on Smart Phones
• Experience in the self storage industry a plus
• Experience in the access control industry or with access control solutions a plus
• Ability to communicate by telephone in a clear and professional manner required.

 

PHYSICAL DEMANDS:

• Regularly required to sit, stand, and walk.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.