Location Designation: Hybrid - 3 days per week 

 

 

Role Overview:

Senior Associate, Senior Product Designer, Field Experience

Summary:

• Full-time
• Greater New York City area
• Hybrid | Onsite 3x/week (Tues-Thurs)
• Marketing, Product & Design

 

What makes us stand out:

As an award-winning Fortune 100 Company, diversity and humanity are deeply rooted values in our company culture. We are vocal advocates for a supportive and inclusive work culture that inspires our employees to do meaningful, life-changing work. We believe there is a wealth of knowledge we can learn from one another, and that together, we can enact real-world change.

When you join New York Life, you're joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You'll have the opportunity to grow your career while developing personally and professionally through various resources and programs. If you're ready to channel your creativity and strategic insight into an environment that values impact, we can't wait to welcome you to our team.

About the role:

You will join the Field Productivity value stream, designing the tools and experiences that help New York Life agents/advisors sell, service, and grow their business more efficiently. Your work will simplify complex, regulated workflows across the agent journey - from prospecting and planning to quoting, applications, servicing, and ongoing client engagement.

What You’ll Do:

Design concepting and detailed design handoff to development

• Lead early-stage design concepting by turning ambiguous problem spaces into clear, testable concepts and experience flows grounded in user and business needs.
• Work closely with design leadership to ensure consistent application of standards and alignment with evolving strategic direction.
• Translate validated concepts into detailed, production-ready design specifications, including component-level documentation, edge cases, and responsive behaviors.
• Partner closely with engineering during handoff and implementation, providing clear design artifacts, answering questions, and reviewing builds to ensure high-quality execution.[L(1] 
  
  

Design across our Field Productivity portfolio

• Design end-to-end experiences for agent/advisor-facing products and workflows, ensuring each experience is fast, clear, and aligned to business goals and regulatory requirements.
• Prioritize design work across multiple workstreams in the Field Productivity value stream, balancing long-term vision with near-term delivery in partnership with Product and Engineering.
• Plan and run research and discovery with field users (agents/advisors, field managers, service teams) to understand real-world workflows, constraints, and pain points, then translate insights into experience strategy and UX decisions.
• Drive consistency and quality by leveraging and evolving shared design systems, patterns, and standards so field tools feel cohesive and familiar.
• Use outcomes and insights (e.g., task time, adoption, error rates, satisfaction) to iterate and continuously improve field productivity.

 

 

 

Cross-functional creation and collaboration

• Partner with cross functional teams for delivery: Collaborate with design leadership, product owners, engineering, operations, compliance, and field stakeholders, driving alignment and decision-making across a large-scale, multi-year implementation and in-year MVP delivery.
• Contribute to co-creation and workshops: Participate in working sessions and to define and ideate, align stakeholders, and enable confident decisions.
• Partner with design leadership: Collaborate closely with design, product, business, and field leadership across NYL to shape direction, maintain alignment with strategic objectives, and advocate for a cohesive, experience-led vision across teams.