Senior Director Project Management, Marketing Technology Implementations

Company Description

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

Job Description

As the Senior Director of Project Management, you will mature the project management practice, team leadership and direct oversight for client specific projects. You will drive successful solution delivery across an assigned portfolio of clients.

You will have overall responsibility for implementation and delivery of best-of-breed technology enabled marketing solutions. You will be the customer's primary contact and will ensure communication amongst the entire project team and partners. You will understand the customer's business and marketing requirements and lead the implementation team, develop the project scope, manage project plans and schedules, handle resource scheduling and tracking, maintain status documents and ensure that the quality of deliverables are met on time and within established budget.

We have a focus on client satisfaction and engagement, solution quality, resource performance, financial management and partner management. You will be the primary point of escalation internally and externally and will guide the appropriate communications among partners. This is a remote position, reporting to SVP, Delivery Leader for Data and Analytics Platforms.

Responsibilities:

• You will help progress our Implementation methodology and project management practices
• You will create all standard project management assets including the Statement of Work, project plan, regular status, risk plan, change management and project financials.
• You will manage all aspects of implementation from creation to deployment.
• You will create the Statement of Work and project plan including all negotiations leading to the final SOW document and baseline plan.
• You will evaluate and summarize weekly project(s) reports for management, identifying successful completions of milestones and deliverables and any issues and any follow-up action required.
• Interface cross-functionally across the client, third-party vendors, and diverse teams within our organization (Developers, Project Managers, Solutions Architects, Customer Success, C-level executives) to support the project delivery process.
• You will ensure that the project is managed following the approved methodologies and using existing assets and best practices
• You will be a trusted advisor to the client daily, and especially when issues arise
• Oversee project financial management to ensure accuracy and compliance with our accounting principles

Qualifications

• Bachelor's degree in a technical field preferred, PMP Certification a plus
• 10+ years in a project management leadership role, working directly with partners (clients, internal executives, 3rd party partners, etc…)
• 10+ years of experience managing data-centric development, marketing technology solutioning, and application development projects using both Agile and waterfall methodologies.
• Client management skills; manage through challenging situations resulting in positive outcomes for Clients and Merkle
• Simplify and structure complex concepts to refine interactions and achieve results
• Experience in a hands-on functional role involving any of the following: development, business analysis, data-related quality assurance
• Manage, delegate and use resources – consisting of geographically dispersed and matrixed teams
• Well-versed in delivering cloud-enabled technologies including providers like Snowflake, Google, AWS
• Willingness to travel - up to 25%

Additional Information

The anticipated salary range for this position is $136,000 - $226,500. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time