Production Administrative Assistant

Ohio Basement Authority, A Groundworks Company, is seeking a talented Production Administrative Assistant to join their team in Cincinnati, Ohio!

The Production Administrative Assistant must enjoy customer service and be able to project an energetic attitude, warm welcome and positive image of Groundworks. This position handles workflow for customer service calls, production and service technician interaction. Support administrative needs of a busy customer service-based industry.    

Job Responsibilities: 

• Setting and confirming install dates 

• Assisting with scheduling permits, payment, and permit pick up

• Following up with customers on a variety of issues 

• Updates customer records for accuracy

Job Requirements: 

• High School Degree/GED 

• 1-2 years Administrative Assistant experience preferred 

• Must be positive and motivated with excellent communications skills 

• Ability to adapt quickly to changes in work strategy 

• Excellent computer skills 

• Great oral and verbal communication 

What we provide for our employees: 

• Competitive Hourly Pay 

• Employee Ownership

• Superior training will ensure you start with immediate success

• Competitive and rewarding, family-oriented culture 

• Advanced leadership training opportunities 

• World-class training and support 

• World-class training and support

• Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match, and 2 weeks paid time off including 6 holidays

Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.  

With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!  

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe! 

Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home.   

When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right. 

When you choose Groundworks, you'll join thousands of Tribemates who are making history.  

SCHEDULE “A”

Groundworks

JOB DESCRIPTION

Production Administrative Assistant

• Performs a variety of administrative tasks to support the production department • Answers customer calls, schedules and confirms installations, and following up with customers on a variety of issues
• Coordinates all paperwork, data entry, and correspondence within systems regarding all sold job proposals and ensures it is accurate, timely, and completed according to company procedure
• Works to ensure crews have what they need to be successful at installations, including job details, coordination of utility locations and preparation of any special needs of an installation
• Provides tactical support to the production department
• Provides customers with excellent and memorable experience
• Foster a posi