Director, Commercial Excellence - Biopharma Production

The Opportunity:

The Commercial Excellence Director for Biopharma Production (CED) leads the development and implementation of key assigned Global category-led initiatives that deliver maximum value to our customer base. This critical role leads a team consisting of sales operations, business intelligence, custom project leads, and contract specialists. The CED leverages strong relationships with Avantor stakeholders to enhance the Go To Market (GTM) acceleration of order processing, order execution, RFP response, and CRM/financial data integrity. This role requires an understanding of Avantor’s Biopharma Production (BPP) Commercial Sales strategic priorities and the bioproduction market environment. The role reports to the Senior Vice President, Global Commercial Operations, BPP.

What we are looking for:

• Bachelor’s degree or equivalent/applicable experience; graduate degree a plus

• Experience working in a matrixed environment and with commercial counterparts.

• 10+ years of experience prefer significant experience in the biotech/pharmaceutical industry with a substantial focus on sales force effectiveness (people, processes, performance, and metrics

• People Leader experience

SKILLS (Desired experience for commercial excellence)

• Be a leader in operational excellence & design thinking for the Commercial Operations function.

• Bring thought leadership and expertise on the latest industry thinking on Commercial Operations processes including business intelligence, CRM, and financial reporting systems.

• Lead efficiency and effectiveness projects (in partnership with functions) to address prioritized process opportunities in Commercial Operations with heavy focus on how changes impact customers and customer-facing roles.

• Proven ability on developing operational leading indicator dashboards (KPIs) that leverage disparate data sources.

• Enable commercial performance, through the implementation of solutions that address business needs and proactively propose process and system improvements to ensure ongoing alignment with business.

Who you are:

• Ability to recognize need for change and employ appropriate strategies to facilitate change.

• Ability to be flexible in fast-changing environment and to work well under pressure.

• Self- motivated team player and able to handle multiple priorities simultaneously.

• Excellent communication skills both verbal and written with all levels of organization.

• Strong demonstration of collaboration across all functions and levels within organization

• Demonstration of leading innovation that will serve future healthcare needs.

• Leading effectively in a matrix and able to communicate and work effectively with all levels of management.

• Ability to travel frequently both domestically and globally.

• Candidates must have a strong understanding of Bioprocess manufacturing methods, equipment and procedures.

• Knowledge of FDA/USP regulatory as well as Industry requirements for plastic products used in the single-use bioprocess marketplace.

• Keen problem-solving skills.

• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Project management skills: will have demonstrated the ability to push projects over the finish line with sound planning and persistent execution; will understand how to align resources, seek the input of key constituents, and manage others to achieve desired results.

How you will thrive and create an impact:

Strategic and Organizational Alignment and Initiatives

• Leveraging our CRM and other financial reporting systems, drives the alignment and coordination of goals, priorities, and efforts across BPP Commercial, and with other cross functional partners.

• Consistently examines processes for ways to implement efficiency while maintaining a high degree of data integrity.

• In close collaboration with other commercial stakeholders, is prepared to scale the Commercial Excellence team for future growth in support of the broader BPP global commercial strategy.

• Leads identifying, raising/sharing, and implementing best practices; ensuring consistency in overarching processes and systems, where needed; and developing partnerships with key colleagues in other functional areas to ensure ongoing alignment and efficiency.

Project and Operational Support

• Drives the creation/implementation of sales plan processes, KPIs, working with key stakeholders, to support strategy and execution of BPP Commercia