Sr Executive Assistant

Department:

Customer Organization

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

Want to play a key role in supporting the leaders shaping Southwest’s Digital and Marketing strategy? As a Senior Executive Assistant, you’ll deliver Legendary Customer Service while providing advanced executive support to members of the Senior Management Committee, including the Senior Vice President of Digital & Marketing and the Chief Marketing Officer. You’ll manage complex administrative functions and lead highly visible, Companywide initiatives requiring exceptional judgment and precision. As a trusted thought partner, you’ll help drive teamwork, culture, and inclusion across the Executive’s leadership team, set the tone for the office, represent the Executive in meetings, and communicate on their behalf. This role offers a unique opportunity to be at the heart of fast‑moving, high‑impact work that shapes Southwest’s brand, customer experience, and digital future. 

 

Additional details: 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.     

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

  

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.   

 

Responsibilities

• Develop advance understanding of Executive’s business priorities, department strategy and organizational structure to provide seamless support
• Proactively identify problems, evaluate alternatives, recommend solutions and determine when Executive action is required
• Manage daily administrative operations including strategic calendar planning, travel, meeting and department logistics, etc.
• Manage Executive’s inbox including read, sort, route, prioritize, write and distribute incoming mail or other materials
• Provide Executive with pertinent materials and preparation for meetings, perform related research and analysis, as directed
• Prepare and distribute communications on behalf of the Executive, ranging from Employee communications, messages, reports and presentations, and external business, as required, ensuring consistency of the Executive’s voice across memos, presentations, social media, and department content; write, proofread, and edit as needed
• Independently lead, plan, and execute critical internal and external meetings and events for the Executive and Department, ranging from confidential strategy sessions to high-profile engagements. Oversee all logistical arrangements, coordinate every detail, develop comprehensive itineraries, and prepare thorough agendas to ensure seamless execution
• Own departmental operations including finances, budget preparation, expense reports, policy and procedures and personnel issues
• Own projects, create presentations, and manage deadlines for Executive and Team
• Proactively leads by example, provides guidance and mentorship to members of the administrative community
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills, and Abilities

• Knowledge of administrative and business operations procedures and systems such as word processing, recordkeeping, and other business management and office procedures and terminology
• Knowledge of technology