Solution Test Engineer

<h2 id="job_meta"> <p>Location: Bengaluru,Karnataka,India </p> </h2> <p><strong>Solution Test Engineer :-</strong></p><p> </p><p>                   With "Advanced Tech Support," customers get access to a specialised team of senior experts with in-depth expertise and troubleshooting abilities that are pertinent to their network profiles and operational needs. The engineer in this position would be the single point of contact for support, system engineering, and development. He or she would also be able to troubleshoot, examine logs, and replicate faults. Work with the development team to determine the underlying reason, then inform the L2 support and System Engineering teams.</p><p> </p><p><strong>The responsibilities include : </strong></p><p> </p><ul><li>Lead and Drive Customer reported issues to closure.  </li><li>Isolate Product issue, analyse logs, provide inputs to recreate, replicate customer environments in lab, own and document communication among support, engineering and system engineering teams.</li><li>Be a customer advocate for timely resolution of the problems reported, understand the environment/network, and impact on business.  </li><li>Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s environment; including their network topology, system configurations, and service history, which results in faster resolution.  </li><li>Partner internally with other Services teams to deliver focused support by participating in Customer reviews, Feature training and driving critical issues to resolution.  </li><li>Participate in tasks such as new product development projects, Knowledge base creation, training and other documentation activities.  </li><li>Mentor newly hired advanced support engineers and peers in technical areas of specialty.  </li><li>This is an individual contributor role.</li></ul><p> </p><p><strong>Primary Skills required :</strong></p><p> </p><ul><li>Excellent Customer handling and communication (verbal and written) skills  </li><li>Experience in Advanced Customer Support in SaaS based Security product  </li><li>Experience in Networking and Security such as IPsec, SSL VPN, VRRP and BGP  </li><li>Experience in working with iptables, Windows Firewall  </li><li>Experience with working in AWS/Azure Cloud  </li><li>Nice to have knowledge in Docker, Kubernetes, Elastic, Kibana, Kafka etc</li></ul><p> </p><p> </p> <a href="https://colortokens.recruiterbox.com/jobs/fk0x7dr/?apply=true">Apply to this job</a>