Sr. Product Designer, Core Services Platform

Summary

As the Product Designer for Jeweler Experience, you will be responsible for designing intuitive, engaging, and seamless digital experiences for jewelers using our platform. This role focuses on creating and refining the user experience for a variety of B2B products and services, including marketplace capabilities, shipping solutions, appraisals, and more. You will collaborate closely with product managers, engineers, and cross-functional teams to deliver a cohesive and scalable experience across all touchpoints of the jeweler journey.

This is an exciting opportunity to shape the future of our Jeweler XP platform, where your work will directly impact how jewelers interact with the entire suite of products, driving efficiency and growth within our ecosystem.

 

WHY Jewelers Mutual

Jewelers Mutual is the leading specialty insurance company dedicated to serving the jewelry industry. We’ve been protecting jewelry and jewelry businesses for over 100 years, and today, we’re trusted by thousands of jewelers, manufacturers, and wholesalers, as well as millions of customers, to protect their most valuable jewelry assets.

But we are more than an insurance company. At JM, our mission is to raise the tide of the jewelry industry, and today, we do so by leveraging the power of tech, data, and AI to deliver cutting-edge solutions that serve the industry and its customers. We’re looking for smart and passionate people to join us and help build the solutions that will power the $350B global jewelry industry for the next 100 years.

 

About the Jeweler XP Team

The Jeweler XP team is focused on building a unified digital ecosystem that serves our jeweler clients with all the tools they need to run their businesses. This includes everything from eCommerce marketplace capabilities to shipping logistics, appraisals, and more. Our goal is to modernize and unify the experience across all jeweler-facing products, creating an efficient and seamless experience for them. The team is collaborative and cross-functional, working together to ensure every part of the Jeweler XP experience is integrated and easy to use.

 

What You’ll Do

• Lead the design of user experiences within the Jeweler XP Shipping Solution and Diamond Marketplace, ensuring a seamless, scalable, and user-centered experience for jewelers and business owners.
• Collaborate with senior product designers, product managers, and engineers to define product vision and strategy, translating business goals into intuitive design solutions.
• Work within a small, empowered product team to balance business objectives with user needs, ensuring designs are implemented as intended.
• Collaborate closely with other product designers, product managers, and engineers to ensure smooth implementation of design solutions.
• Produce all design assets, including wireframes, user flows, prototypes, and visual designs to communicate concepts effectively.
• Perform usability testing, gather feedback, and iterate on designs to improve product usability and satisfaction.
• Review data and test results to understand jeweler needs, pain points, and behaviors, synthesizing insights into actionable design decisions.
• Contribute to the development and maintenance of a design system, ensuring a consistent design language across all touchpoints.

What You’ll Bring

• Bachelor’s degree in User Experience Design, Human-Computer Interaction, Graphic Design, Psychology, or a related field.
• 3+ years of experience in product design, designing B2B products.
• Experience designing web experiences with a strong understanding of responsive design principles.
• Proficiency in design and prototyping tools such as Figma, Sketch, or Adobe Creative Suite.
• Strong understanding of user-centered design principles and methodologies.
• Experience conducting user research, usability testing, and applying findings to improve design solutions.
• A deep empathy for users, with the ability to conduct interviews, analyze feedback, and prioritize product features.
• Excellent collaboration and communication skills, with the ability to effectively present and justify design decisions.
• Ability to work in a fast-paced, agile environment, balancing multiple projects and priorities simultaneously.

What We Offer
• Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.
• Collaborative & Inclusive Culture: Work alongside smart, passionate peers who value ownership and continuous learning.
• Modern Work Environment: Enjoy a state-of-the-art office in Raleigh’s North Hills, combined with a hybrid work model that balances teamwork and flexibility.
• Comp