Sr Internal Business Systems Analyst

The State of Wisconsin ETF is looking for Sr Internal Business Systems Analyst.

Top Skills & Years of Experience:

• 3–5 years of experience in capacity planning, workforce planning, service operations analytics, or a related operational planning role

• Ability to analyze operational data and translate findings into actionable staffing or workload recommendations

• Experience supporting forecasting or capacity planning in a customer service, contact center, or operational environment

Nice to Have Skills:

• Experience building or refining forecasting models using historical data and demand assumptions

• Experience supporting process improvement or operational efficiency initiative

Onsite or Remote? Candidates must be CURRENT WI residents. No relocation allowed. This position can work 100% remote within the state of WI. Selected hire will need to come onsite on day 1 and once a year for meetings.

Additional details: We are looking for a collaborative and analytical professional who is energized by using data to improve service delivery and operational performance. Strong candidates will bring curiosity, sound judgment, and the ability to translate complex information into practical staffing and planning solutions. The ideal candidate is comfortable working across teams, managing competing priorities in a dynamic environment, and helping build sustainable capacity planning practices that support both employee experience and member outcomes.