Product Configuration Specialist

Company Description

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.

Job Description

The Product Configuration Specialist is responsible for facilitating a positive experience for clients by ensuring accounts are properly set up and continue to work as expected throughout their lifecycle through the consumerism division. This person will be responsible for the QA & QC various processes in support of client operations process stability.  

This person will work alongside the other members of the Product Configuration team to ensure optimal client configuration is established and maintained throughout the lifecycle, as well as proactively monitoring the stability of process that support the client success.   

The role requires the ability to prioritize different work streams, queue management, quality control, process improvement, API configuration setup, and data handling experience. The ideal candidate would be driven by a strong passion to help and collaborate beyond the team’s boundaries going the extra mile to solve problems. 

Duties & Responsibilities:   

• Setting up API Configuration, data transfer between systems and endpoint 
• Collaborate with other teams to provide configuration support and implementation of new accounts 
• Act as the central point of contact for status, requirements change control, and issue resolution for assigned projects  
• Engage actively with teams to ensure migration activities are being completed on time and system implementations maintain quality and accuracy of information 
• Monitor and audit client account listings and profiles for accuracy by ensuring accounts are properly set up and continue to work as expected  
• Account Configuration: Provisioning, and activating features for new accounts 
• Account maintenance by conducting configuration consistency checks, updating configuration, and or deactivation of users or account features   
• Consumerism Product User Account Creation  
•  
• Task QA: conducting ongoing QA to ensure process stability of the Research & Production team  
• Data Standardization: formatting and cleaning of client data to facilitate implementation and initial bulk upload   
• Assisting the implementation team by coordinating and controlling the quality of backend configuration tasks performed across the operations team 
• Perform GMB configuration audits 
• Actively participate in POD meetings and collaborate with the Client Facing team to improve product and processes  
• Ensuring process documentations are up to date Ad-Hoc projects determined by management  

What does it mean to meet expectations in this role:  

• Provisioning accounts and setting up features with minimal errors  
• Understanding operation processes  
• Good communication skills to collaborate with different stakeholders  
• Completing tasks in a timely manner  

What does it mean to excel in this role:  

• Independently prioritizing task assignment  
• Proactively communicating and raising issues with QA/QC audits   
• Refining Operation processes for improvement  
• Provisioning and setting up features with no errors  

Qualifications

Minimum Requirements:    

• Cross-departmental coordination   
• Cross-cultural communication    
• Demonstrated success in handling multiple priorities    
• Excel proficiency  
• Salesforce reporting experience 
• Detailed Oriented 
• QA/QC Experience 
• Google Listings (GMB) management experience  

Good to have:  

• Basic SQL experience  
• Client implementation experience 

Additional Information

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of anoth