Senior Analyst, Customer Success

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Senior Analyst, Customer Success plays a critical role in supporting CVS Health’s Trade Strategy & Operations Team, which delivers innovative digital solutions through Agile software development. This client-facing position is responsible for onboarding pharmaceutical manufacturer clients to our portfolio of digital applications, ensuring a smooth and professional experience that sets the tone for long-term collaboration.

In this role, you will:

• Lead onboarding and training sessions for high-profile pharma clients, providing guidance on application functionality and user setup.
• Act as a liaison between business units and IT development teams to evaluate new applications, identify system requirements, and recommend enhancements based on evolving business needs.
• Manage user access, validate setup, and support ongoing client inquiries through email and virtual channels.
• Conduct quantitative and qualitative analyses to assess business performance and identify improvement opportunities.
• Compile business documentation including requirement specs, use cases, and process maps.
• Facilitate meetings and workshops to gather feedback, validate requirements, and support implementation efforts.
• Collaborate with Agile development teams to represent the voice of the user and contribute to product evolution.
• Develop and maintain standardized templates, training materials, and communication guides.

This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, dynamic environment with minimal supervision. Experience in client support, business analysis, and systems implementation is highly valued.

Required Qualifications

• 3 to 5 Years of equivalent work experience, Analyst
• Proficiency in Microsoft Word, PowerPoint, Excel, and Teams
• Project management and leadership experience
• Understanding of SDLC and Agile principles
• Critical thinking, problem solving and conflict resolution skills
• Ability to remain flexible and engaged in an evolving environment   
• Attention to detail and accuracy while focusing on overall project deliverables
• The ability to professionally and effectively present to customers and company leadership
• Highly organized and able to quickly prioritize multiple assignments with high-quality results

Preferred Qualifications

• Prescription Benefit Management
• Account Management and Project Management Knowledge (3+yrs)
• Microsoft Project
• SharePoint
• Product development
• Associates Degree and/or Bachelor’s degree

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Education

• High School Diploma or General Equivalent Development (GED)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $102,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management progr