Senior Technician Google SME

This is a remote position.

SUMMARY

The Senior Google Workspace Technician serves as a subject matter expert responsible for architecting, implementing, supporting, and optimizing Google Workspace environments across a portfolio of managed services clients. This role combines advanced technical troubleshooting, billable project execution, and technical leadership to ensure secure, scalable, and high-performing collaboration environments.

This is a senior escalation-level position within the Managed Services team and requires deep expertise in Google Workspace administration, identity management, email systems, and cloud security best practices.

JOB RESPONSIBILITIES

• Google Workspace Subject Matter Expertise
• Administer and architect Google Workspace environments across multiple client tenants
• Design and maintain:
• Organizational Unit (OU) structures
• Admin roles and delegation models
• MFA and context-aware access policies
• Gmail routing and compliance configurations
• Drive governance and shared drive architecture
• Implement and optimize security controls including:
• Advanced phishing and spam protections
• Data Loss Prevention (DLP)
• Google Vault retention policies
• Security Center monitoring and alerting
• Provide best practice guidance to clients on licensing, governance, and roadmap decisions
• Advanced Troubleshooting & Escalation
• Serve as Tier 3 escalation resource for complex Google Workspace incidents
• Troubleshoot:
• Mail routing and DNS (MX, SPF, DKIM, DMARC)
• Identity federation and SSO issues
• Drive sharing and permissions anomalies
• Third-party application integrations
• Own high-priority incidents through resolution
• Engage Google Support when necessary and manage cases to closure
• Conduct root cause analysis and implement preventative remediation
• Project Execution
• Lead and execute Google Workspace – related projects including:
• Email and Drive migrations
• Tenant onboarding and standardization
• Domain changes and consolidations
• Security hardening initiatives
• Deliver projects within scope, timeline, and budget
• Document as-built configurations and complete handoff to support teams
• Identify scope risks early and communicate proactively
• Technical Leadership & Operational Impact
• Mentor Tier 1 – 2 technicians
• Develop and maintain SOPs and knowledge base documentation
• Identify recurring issues and implement long-term solutions
• Recommend improvements to service offerings an

QUALIFICATIONS

Required:

• 5+ years of IT syst