Customer Support Associate

Company Description

#LI-LK4

Job Description

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!  🤩

We are looking for both full-time and part-time Support Associates to remotely join our Support team in Warsaw! 

What you’ll be doing

• Supporting our customers, courier partners and venues via live chat and phone 
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• You can work in shifts in mornings, evenings and weekends - our support is open daily from 7:00 till 2:00
• You thrive when working afternoons/nights - the majority of shifts are from 12:00-20:00 and 16:00-00:00
• You are fluent in Polish language and you have professional working proficiency in English (B2)
• You are able to work full time (40h/week) or part time (30h/week)
• You are located either in Warsaw or in Poland

What we can offer you

• Development of your communication, multitasking and prioritization skills
• Personal approach and utmost support in your personal growth
• Engaging team culture full of fun, respect and mutual support
• Multisport card, Benefit Plus program, discount on Wolt orders, 26 vacation days, private health-care

If you like working in a high-growth environment, want to take on responsibility and be part of an extremely ambitious team, then apply!