Sr. Content Designer 2

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

As a Senior Content Designer, you’ll be a key driver of content strategy and editorial
quality for multiple cross-functional product delivery teams, leading a team of
Content Designers. At PayPal, Content Designers work side by side with UX
Designers, Product Managers, and Researchers to create user experiences that
empower people and businesses around the world. You’ll be a leader on the team, and responsible for leading content design at a higher level, influencing company-wide content strategies, and ensuring consistency and quality across multiple projects or the entire product suite.

Job Description:

Key Responsibilities:

• Create content strategies and systems that the team can use to be more efficient and consistent in the way we work. Oversee large-scale content initiatives and might be involved in setting long-term content goals and strategies. Provide thought leadership and advocate for best practices in content design across the organization.

• Inspire the team to evangelize for our customers, develop the information they need, determine when and how best to communicate with them, and how to do so with a trusted voice that makes them feel cared for and understood.

• Help define the vision for content design and often be involved in high-level stakeholder engagement, strategic planning, and cross-departmental collaboration.

• Drive the definition of a clear and actionable strategic direction for content in your product area. Team leads are accountable for sharing and delivering on these strategies.

• Work with your partners to make sure content is implemented to deliver against the strategy and to PayPal standards.

• Use data and customer feedback to measure the effectiveness and of the content strategy and pivot as needed in real time.

• Work with the Content Foundations team to define, develop, and implement content strategy frameworks, toolkits and guidelines, with the aim of developing world-class experiences at scale.

• Coordinate content with Brand, Marketing and Operations teams to ensure we create a consistent end-to-end experience.

• Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real results.

• Be an arbiter of best practices in grammar, messaging, terminology, writing, and style.

• Reach across disciplines and departments to demonstrate how content can be used to create lasting and meaningful relationships with our customers. AI is a big part of our future, so