Analyst, Business Intelligence & Operations

About ISACA

ISACA® (www.isaca.org) champions the global workforce advancing trust in technology. For more than 55 years, ISACA has empowered its community of 195,000+ members with the knowledge, credentials, training and network they need to thrive in fields like information security, governance, assurance, risk management, data privacy and emerging tech. With a presence in more than 195 countries and with more than 230 chapters worldwide, ISACA offers resources tailored to every stage of members’ careers—helping them to thrive in a rapidly changing digital landscape, drive trusted innovation and ensure a more secure digital world. Through the ISACA Foundation, ISACA also expands IT and education career pathways, fostering opportunities to grow the next generation of technology professionals.

Overview

The Analyst, Business Intelligence and Operations supports the Corporate Development and Strategy team by advancing strategic priorities, business transformation efforts, and operational decision-making through data-driven insights, business intelligence, and technology-enabled solutions. This role manages and enhances Power BI dashboards and related business intelligence tools that provide visibility into key performance indicators, trends, and operational metrics. Serving as a business-facing owner of dashboards and strategic platforms, the Analyst partners with stakeholders to understand business needs, translate them into reporting and technology requirements, manage ongoing enhancements, and coordinate with internal technical teams or external vendors when specialized support is needed. The role also supports corporate development and strategy initiatives through research, analysis, business case development, project coordination, and evaluation of new opportunities. Additionally, the Analyst identifies responsible and practical applications of AI, automation, and emerging technologies to improve workflows, strengthen analysis, enhance decision-making, and support execution of strategic priorities.

Responsibilities

Business Intelligence & Dashboard Management

• Own the ongoing management, maintenance, and enhancement of Power BI dashboards and other business intelligence solutions that provide visibility into key performance indicators, business trends, and operational metrics.
• Partner with stakeholders to understand business questions and reporting needs and translate them into meaningful dashboards and visualizations.
• Monitor data accuracy, refresh schedules, and dashboard performance; troubleshoot routine issues; and coordinate with technical resources when more complex data or systems support is required.
• Continuously identify opportunities to use business intelligence to strengthen strategic and operational decision-making.

Strategic Platforms & Technology Enablement

• Manage business-facing platforms and technologies that enable strategic objectives, including innovation platforms, virtual data rooms, and other tools used by the Corporate Development and Strategy team. Gather and document business requirements, manage relationships with external vendors, coordinate platform enhancements, and ensure tools are effectively configured and utilized. Serve as a knowledgeable business owner who can connect organizational needs with technology capabilities without functioning as an IT engineer or system developer.

Corporate Development & Strategic Initiatives

• Advance Corporate Development and Strategy initiatives through research, data analysis, business case development, and evaluation of strategic opportunities.
• Synthesize quantitative and qualitative information to identify trends, develop insights, and inform recommendations.
• Partner with leaders and cross-functional stakeholders to gather information, monitor strategic initiatives, and help translate organizational priorities into actionable plans.
• Support the development and execution of new business initiatives and other projects that advance organizational growth and transformation.

AI, Automation & Process Innovation

• Explore and recommend practical applications of AI, automation, and emerging technologies that can improve strategic analysis, workflows, reporting, communication, and project execution.
• Stay current on evolving AI capabilities and identify opportunities to responsibly integrate AI-enabled approaches into the team's work.
• Partner with appropriate stakeholders to evaluate solutions and support adoption while considering organizational requirements related to security, privacy, and responsible technology use.

Special Projects and Team Support

• Participate in special projects, research assignments, presentations, docume