Analyst, Measurement Success, US (Bilingual Spanish/English Required)

Company Description

Who We Are

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

We are feeding the world’s curiosity!

Job Description

The Opportunity

The Measurement Team at Cint specializes in digital media measurement and advertising effectiveness. Media measurement enables advertisers to achieve real-time results for their media campaigns based on the proprietary Lucid Measurement by Cint software solution.

Members of the Measurement Project Success Team are responsible for managing and executing digital advertising effectiveness research projects, while serving as a consultative resource for customers to enhance their overall experience. This role works directly with English- and Spanish-speaking clients across multiple markets and requires professional fluency in both languages for written and verbal business communication.

As Cint continues expanding its Measurement business across Spanish-speaking markets, this role represents an exciting opportunity to help support and scale a growing area of the business. The ideal candidate is energized by the opportunity to work with new clients, help strengthen processes in an evolving space, and play a meaningful role in expanding Cint’s presence within emerging bilingual and international client partnerships.

The position plays a critical role within the organization and is accountable for successful project execution, client communication, and timely delivery of insights and recommendations across bilingual client engagements. 

Candidates should be prepared to complete portions of the interview process in both English and Spanish. 

Responsibilities

• Support English- and Spanish-speaking clients with strong, simple, and direct communication around brand lift methodology, product features, roadmap, limitations, and best practices for Cint’s suite of Measurement products

• Lead professional written and verbal communication with clients in both English and Spanish, including email correspondence, reporting discussions, trainings, troubleshooting, and live client meetings

• Translate complex technical and methodological concepts into clear, client-friendly communication for bilingual stakeholders

• Develop and maintain an up-to-date understanding of product changes and methodology improvements

• Train and engage customers in the advertising and media industries on Cint’s proprietary cross-platform campaign measurement software

• Successfully delegate and manage tasks across a multitude of projects concurrently while ensuring a high level of quality with little supervision from management 

• Work collaboratively with Sales, Product and Support teams to flag key customer challenges and drive forward product improvements as a voice of the customer internally 

• Compile and analyst data from various sources, including Cint proprietary software, Excel, Qualtrics, Salesforce

• Achieve client’s measurement goals by utilizing clear, proactive communication internally and externally to ensure all deliverables are completed accurately in a timely manner

• Understand and follow best practices and standard operating procedures to work efficiently as an account team, identifying project challenges, implementing solutions, and managing expectations

• Develop a full understanding of Cint’s measurement products and internal software to expertly execute sampling strategies for concurrent research projects

Qualifications

Qualifications

• Professional fluency in both English and Spanish is required

• Ability to confidently conduct business, lead client conversations, and communicate complex information professionally in both languages

• BA/BS degree

• Minimum 1 to 3 years work experience in project management, customer success, account management, client services or other related client-facing positions 

• Strong communication skills with a proven ability convey complex or technical information in a simple, direct manner 

• Comfort speaking by phone or teleconferencing with clients (Zoom, Google Meet, Teams, etc)

• Proficient in Excel and advanced formulas and features such as Pivot Tables & VLOOKUP

• Advanced problem solving and critical thinking