Provider Network Success Manager in New Mexico

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.

We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs. 

Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada.

About Our Position:

The Provider Network Success Manager is responsible for expanding Welltrack Connect’s behavioral health provider network with a targeted focus on meeting the needs of our current Welltrack by Protocall ecosystem partners. This role leads strategic outreach and enrollment efforts to recruit high-quality therapists, prescribers, and group practices into Welltrack Connect’s referral program, which includes both free and subscription-based participation options, as well as into our Flexible Credits payer program. 
This is a relationship-focused, mission-driven role that combines outreach, recruitment, communication, and strategic collaboration to expand access to care for students across the country and globe.
Key Responsibilities:
Provider Recruitment & Enrollment

•  Manage and grow the international network of providers that Welltrack Connect partners rely on for off-campus behavioral health support 
• Develop and execute recruitment strategies aligned with institutional partners needs such as geographic proximity, payment types, and clinical specialties.
• Conduct virtual meetings to educate providers about Welltrack Connect’s Subscription Plans and Flexible Credits payer program.
• Monitor enrollment trends and implement strategies to retain and engage participating providers.
• Assist new provider groups in optimizing their profiles to improve visibility and lead generation. 
• Analyze network and sales data to identify trends, opportunities, and challenges for strategy refinement.

Strategic Outreach

• Conduct targeted outreach through email campaigns, cold calls, and virtual meetings and webinars.
• Manage provider recruitment pipelines using CRM tools and maintain accurate records.
• Effectively communicate Welltrack Connect’s mission and value proposition to prospective providers.

Partner Engagement

• Represent partner hosted meet-and-greet events with their known community providers. 
• Provide regular reports on network development and recruitment outcomes to internal stakeholders
• Identify and recruit providers to address school-specific needs, including geographic or clinical gaps.

Provider Network Development and Management

• Serve as the main point of contact for provider inquiries related to enrollment, subscription plans, and Flexible Credits program details.
• Manage the enrollment process for Flexible Credits, ensuring a clear, timely, and supportive onboarding experience.
• Cultivate with Welltrack Connect’s subscription plan providers and offer data-driven insights to help demonstrate ROI and optimize their impact.
• Verify provider licenses flagged by internal systems to ensure compliance and mitigate operational risk.
• Monitor and assess network health, including diversity, saturation, and alignment with the geographical and demographic needs of Welltrack Connect’s partners.
• Oversee the monthly billing process for Enterprise Provider Customers, ensuring timely invoicing and issue resolution.
• Conduct 1:1 provider calls and host webinars to support understanding of the platform and participation options.
• Drive initiatives that improve provider profile performance, planform engagement, and subscription plan upgrades.

Cross-Functional Collaboration

• Collaborate with the Welltrack Connect Product Owner to streamline provider enrollment and onboarding workflows.
• Work with internal teams (Marketing, Product, Sales, Success, Service) to align recruitment efforts with customer prioritie