AVP, Human Capital Operations

Department:

Human Resources – Ops

We are Walker & Dunlop.  We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities. We believe seeking diverse talent and promoting the inclusion of all perspectives are more than moral imperatives – they are critical to our success and ability to innovate and grow.

Position Summary 

The Assistant Vice President (AVP), Human Capital Operations will work directly for the Chief Human Resources Officer (the CHRO) and SVP of Human Resources (SVP) to enable efficient use of time and resources, information and decision processes.  This role will be responsible for providing overall Human Capital division strategic support; collaborating across the Human Capital leadership team to direct alignment; connecting and integrating workstreams to avoid silos, communicating across the leadership team and broader W&D; and providing objective insights to CHRO and leadership team on W&D’s people priorities. 

 

Primary Responsibilities 

Managing Executive Schedules 

• Manage and optimize the CHRO and SVP’s calendars and schedules, ensuring efficient time management by prioritizing meetings, engagements, and critical deadlines; proactively identify and resolve scheduling conflicts while coordinating with key stakeholders. 

• Establish and oversee the management routines for the CHRO, SVP and key Human Capital leaders. 

 

Communication Management 

• Serve as liaison between CHRO, SVP and other stakeholders to identify priorities (and potential risks) while ensuring regular communication, idea sharing, and progress updates; 

• Meet regularly with all Human Capital Leaders to stay apprised of their priorities, challenges and progress toward goals and CHRO priorities; 

• Attend Human Capital functional team meetings as a representative of the CHRO and SVP; 

• Foster steady and effective daily communication channels throughout the Human Capital organization and other W&D team members;  

• Develop CHRO and SVP communication campaigns with leaders and all employees with a focus on building culture through program awareness and increased transparency; 

• Partner with Internal Communications team to develop relevant communication campaigns, including What’s New in HR and Take the Lead newsletters; 

• Contribute to departmental pages on WD Connect, Workday and Box Hubs to ensure updates and transparency; and 

• Support CHRO and SVP to prepare for all meetings, including draft client-ready deliverables. 

 

Performance Metrics & Budget Management 

• Prepare and manage Human Capital Goals, KPIs, OKRs and corresponding Budget.   

• Devise departmental, corporate and employee priorities into long-term and short-term goals, Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs); and  

• Understand and review departmental expenses to budget pertaining to travel, entertainment, training and professional services. 

Reporting & Analytics Management 

• Oversee all departmental reporting, preparing analyses and insights by working in collaboration with Human Capital team members to: 

• Create and maintain daily Human Capital dashboard for CHRO and other leaders; 

• Prepare regular Human Capital KPI and OKR reports;