Sr. Product Security Incident Response Engineer (PSIRT)

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a PSIRT Incident Responder, you will play a critical role in protecting Docusign’s products and customers by leading the response to product security incidents. You will coordinate cross-functional teams to investigate, contain, and remediate vulnerabilities and threats affecting Docusign’s products and services. Your expertise will help ensure timely communication, root cause analysis, and continuous improvement of our incident response processes. You will report on incident trends and partner with engineering, product, legal, and customer support teams to drive security best practices and maintain customer trust.This position is an individual contributor role reporting to the Director, Offensive Security.

 

Responsibility

• Drive success of the company’s security objectives by leading the response to product security incidents and vulnerabilities

• Investigate, analyze, and coordinate resolution of product security issues in collaboration with engineering, product, legal, and customer support teams

• Ensure timely, compliant, and effective incident management, from initial triage through remediation and closure

• Communicate professionally and responsively with customers and stakeholders throughout the incident lifecycle

• Develop and maintain incident response processes, playbooks, and documentation to support continuous improvement

• Collaborate effectively with cross-functional teams, including Threat Intelligence and Penetration Testing, to strengthen overall product security posture

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 8+ years of hands-on experience in managing and responding to security incidents, including triage, analysis, containment, and remediation

• Experience with customer-facing communication and bug bounty programs

• Experience with cybersecurity principles, incident response lifecycles, and security best practices

• Experience with CVSS (Common Vulnerability Scoring System) for rating vulnerabilities, MITRE ATTCK for adversary tactics and techniques, and CWE (Common Weakness Enumeration) for identifying and categorizing software weaknesses

Preferred

• Strong analytical and problem-solving skills, with a keen eye for detail

• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly

• Ability to work effectively as part of a team and independently under pressure

• Bachelor's degree in Computer Science, Information Security, or a related field

• Industry certifications such as CompTIA Security+, CySA+, GCIH, GCFA, or CEH

• Exposure to cloud security concepts (AWS, Azure, GCP)

• Exposure to AI security concepts

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

 

Based on applicable legislation, the below details pay ranges in the following locations:

 

California: $140,000.00 - $225,075.00 base salary

 

Washington, Maryland, New Jersey and New York (including NYC metro area): $133,800.00 - $197,750.00 base salary

 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales r