Shelter Security Officer (Full-Time, 3rd Shift) - New Hope Community Center (59865)

BE THE ANCHOR OF HOPE AND CHANGE AT HOLY CROSS SERVICES

Working at Holy Cross Services is more than a job—it’s a mission.
We’re dedicated to addressing some of our community’s most pressing challenges and are seeking compassionate, purpose-driven individuals to join our team. If you have the heart to help, we encourage you to apply. At Holy Cross, our work is family-focused—and so are our benefits. We offer free health insurance for full-time employees and their family members.

Position Overview:

The Shelter Security will be responsible for ensuring the safety and security of all participants, staff, and property at the Emergency Shelter Facility. The primary objective is to direct flow, detect, deter, and report all incidents. This position reports to the Operations Manager and/or the Division Director. 

Requirements:

• Practices the Agency’s treatment model, ethics, standards of conduct and procedures.
• Responsible for de-escalating participants and guiding persons needing crisis assistance and using training, tools and sound judgement to minimize challenging or aggressive behaviors.
• Interact with and monitor Participants behavior and maintain good rapport by providing excellent customer service. Encourage Participants to comply with facility policy and procedures.
• Interact with and monitor Participants behavior and maintain good rapport by providing excellent customer service. Encourage participants to comply with facility policy and procedures.
• Control access at the main entrance by screening all participants, and visitors, utilizing Metal Detector, Security Wand and search bags to detect and prevent weapons and other prohibited items from entering the site.
• Responsible for teaching, modeling, practicing, supporting, and articulating the Agency’s treatment philosophy to participants, volunteers, donors, and other staff.
• Responsible for communicating agency procedures and expectations, including housing expectations to clients.
• Responsible for positive and professional interactions with participants, staff, volunteers, donors and agency partners.
• May be responsible for learning and accurately inputting data into the Homeless Management Information System (HMIS).
• Committed to solving problems with participants and other co-workers to ensure a positive and productive working environment.
• Maintain community relations with key community partnerships including but not limited to law enforcement and community mental health.
• Support the facilitation and document all safety drills/tests and actual incidents, including critical incidents, emergency plan drills or actual events and shift logs or report.
• Performs other duties related to the essential duties of the position and within the individual’s capabilities as assigned by one’s supervisor.

Benefits:

Full-Time Employees Employer-Funded Benefits

• Health Insurance for employees and their family members
• Employee Assistance Program (EAP)
• Public Service Loan Forgiveness (PSLF) eligibility
• Paid Time Off, including:
  • All-Purpose Leave (APL)
  • Michigan Earned Sick Time Act (ESTA) Leave
• Short- and Long-Term Disability Insurance
• Life Insurance
• 403(b) Retirement Plan with employer contribution

Optional Employee-Paid Benefits (Group Rates)<