Guest Service Agent—$500 sign-on bonus | Colton House Hotel

Guest Service Agent—$500 sign-on bonus | Colton House Hotel


Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can’t wait to return.

Let’s start off with the most important part - what’s in it for you:
The Perks
*Eligibility of perks is dependent upon job status
• Hourly Pay Range: $17 to $18 DOE
• $500 sign-on bonus after 90 days
• Tip/Tip Pooling Eligible
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:
"People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:
Your Impact
• Greet and welcome guests with a friendly and professional demeanor, offering assistance and information about available services and experiences as appropriate.
• Deliver upscale, engaging service throughout the guest journey—proactively engaging in conversation, anticipating needs, and responding to requests efficiently, courteously, and professionally.
• Establish friendly relationships with regular and/or long-term hotel guests to enhance loyalty and satisfaction.
• Ensure accommodations for select guests (e.g., special needs, elderly, children, VIPs, other) receive personalized services to support a safe, comfortable, and memorable stay.
• Perform guest check-in and check-out procedures accurately and efficiently, following established service standards and procedures.
• Establish appropriate credit at check-in, issue room keys, and provide clear information about hotel services, amenities, and local attractions.
• Maintain proficiency with the property management system (PMS) to manage reservations, room assignments, and guest accounts accurately.
• Process financial transactions accurately, maintain guest account records, and adhere to all established procedures.
• Handle in-person, phone, and message-based inquiries with urgency and professionalism—researching answers when needed and assisting with reservations, amenities, and local information.
• Operate PBX and radio paging systems according to property procedures and respond to emails within 24 hours.
• Maintain current knowledge of local and regional dining, shopping, events, attractions, and services to provide high-quality guest recommendations.
• Promote all hotel amenities, conveniences, and programs offered, including events and guest services.
• Coordinate across Housekeeping, Maintenance, Food & Beverage, and leadership to ensure room readiness, smooth daily operations, and timely resolution of guest needs and concerns.
• Communicate key updates and information to team members and management and maintain accurate shift logs to ensure continuity between shifts.
• Resolve guest issues with professionalism and sound judgment, balancing guest satisfaction with business objectives, escalating when appropriate, and ensuring thorough follow-up.
• Handle admission and retail