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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Sr. Director, Solutions - CBS Commercial (Mid-Market & GB)
 

The Role

As the Leader of Solutions for our CBS Commercial business, you are not just managing a team, you are shaping how Salesforce helps customers win in the era of the Agentic Enterprise. You will lead a high-performing organization of 50+ Solution Engineers and frontline leaders, driving technical excellence, AI-led innovation, and measurable customer outcomes across our Mid-Market and General Business (GB) segments.

This is a highly customer-facing leadership role that requires strong executive communication and storytelling skills. The ideal candidate can confidently engage customer executives, deliver compelling platform and AI vision presentations, and help shape transformational conversations with some of our most strategic commercial customers.

You will serve as a strategic partner to Sales leadership, helping align technical strategy and field execution to the business. In CBS Commercial, we partner across the customer lifecycle to help customers envision, evaluate, and adopt transformational platform capabilities powered by Agentforce, Data Cloud, Slack, and the broader Salesforce platform.
This role requires an operator, builder, and innovator who can scale teams, modernize how Solution Engineering works, and help customers move from AI experimentation to enterprise-wide execution.
 

Key Responsibilities
 

Strategic Leadership

Lead a multi-layered organization of frontline managers and individual contributors. Drive the health, performance, development, and operational excellence of a 50+ person team while fostering a culture of accountability, innovation, curiosity, and customer obsession.
 

Executive Deal Strategy

Serve as a technical sponsor and strategic advisor on high-priority customer engagements. Provide executive-level business and technical credibility on complex customer conversations by translating Salesforce innovation into clear business outcomes through compelling presentations, storytelling, and vision-setting.
 

Executive Customer Engagement & Thought Leadership

Act as an executive-facing leader with customers, representing Salesforce at key meetings, workshops, QBRs, and strategic engagements. Develop compelling narratives, presentations, and thought leadership content that help customers understand the art of the possible with AI, Agentforce, Data Cloud, and the Salesforce platform.
 

Operational Innovation

Design, pilot, and scale repeatable sales plays, technical engagement models, and AI-enabled workflows that improve customer engagement and field productivity.
 

Sales SVP & AVP Partnership

Serve as a trusted partner to Sales leadership by aligning technical resources to priority opportunities, improving execution rigor, and providing visibility into deal progression, customer priorities, and technical blockers.
 

Talent Development & Organizational Scale

Recruit, develop, and retain top technical talent. Build future leaders while creating an inclusive, high-performance culture focused on continuous learning, technical depth, and business impact.
 

Lead Customers Through the Agentic Enterprise Transformation

Evangelize Salesforce’s AI, Agentforce, Data Cloud, Slack, and platform strategy with customer executives. Help customers move beyond isolated AI use cases toward scalable, trusted, enterprise-wide digital labor strategies.
 

AI-Powered Solution Engineering

Drive adoption of AI-enabled workflows across the Solutions organization to improve productivity, speed, and quality across discovery, account planning, demo creation, prototypes, and customer engagement.
 

Value-Led Solutioning

Drive a solutions approach focused on rapid business alignment, customer value realization, and scalable platform design. Encourage teams to leverage prototypes, demonstrat