Senior Manager-Global Property Management Systems

JOB SUMMARY

The Sr. Manager, Property Management Systems (PMS) - LightSpeed, is part of the Global Operations (GO) + Continent Lodging Services (CLS) Department, which is known for taking ideas into implementation across all brands, disciplines, and continents. This role is part of the Global Platform Operations PMS team which delivers innovative business solutions to ensure our company and brands stay relevant and competitive. We provide a strategic and operational lens to activate technology for enhanced and effective associate and guest experiences. We partner with IT, Reservations, Finance, Loyalty and many more to bridge operations and technology while advocating for properties. Our team strives to be forward thinking while continuously improving existing solutions.

 

This position will provide operational input and PMS subject matter expertise to support LightSpeed, as well as FOSSE, FSPMS, & Opera property management systems. This position also plays an active role in supporting the future PMS strategy including providing input into design, testing, training, deployment, and support. The Sr. Manager PMS, Lightspeed will report to the Senior Director, Global Property Management Systems and will be based at Marriott International Headquarters in Bethesda, MD.

 

The core focus areas for this role are:

1. Supporting the LightSpeed PMS product by providing subject matter expertise 
2. Support LightSpeed PMS related change management materials
3. Operationalize requests and enhancements delivered through LightSpeed PMS 

 

CANDIDATE PROFILE 

 

Experience and Education

 

Required 

• 4-year Bachelor’s degree from an accredited university OR equivalent years of relevant work experience
• 5+ years of hotel systems experience for Lightspeed and other relevant experiences (FOSSE, FSPMS, and/or Opera)
• Strong oral and written communication skills; able to collaborate effectively with others in a cross-functional team
• Experience working with international teams and supporting global systems and operational processes 

 

Preferred:

• Able to listen and incorporate new information and viewpoints.
• Solid ability to manage multiple tasks and projects
• Ability to problem-solve and leverage resources to optimize department capabilities
• Equipped with strong presentation, verbal and written skills, attention to detail
• Be self-directed to influence and collaborate across multiple areas of the organization while creatively maximizing resource utilization 
  • Comfortable in a deadline-driven environment, often with changing business priorities
  • Able to manage multiple projects simultaneously
  • Experience with other Marriott Property Management Systems, including FOSSE, FSPMS, and OPERA

 

CORE WORK ACTIVITIES

 

Enable Property Management Systems (PMS) strategy

• Support new enhancements that impact LightSpeed PMS 
• Support existing Hotels and support teams with process and business-related questions 
• Create and manage standard processes to support new tasks and organization

 

Provide Property Management System Subject Matter expertise 

• Work with Stakeholders of other disciplines to identify operational needs and enhancements
• Work with Continent business leaders 
• Create and facilitate presentations to various levels of stakeholders both virtual and in person, exhibiting excellent oral communication and presentation skills utilizing PowerPoint
• Provide operational input into FOSSE, FSPMS, LightSpeed & Opera and cross-PMS enhancement designs to ensure operational requirements are met and aligned effectively
• Lead PMS impacting projects from the operational/business perspective

 

Support Development of Change Management materials 

• Supports development and maintenance of PMS knowledge, MGS pages and other documentation 
• Communicates concepts in a clear and persuasive manner that is easy to understand
• Works with continent teams to draft communications regarding PMS impacts and enhancements

 

Analyze and Present Recommendations from Case Data 

• Partner with iT Organization to provide operational input into support process and ensure process is in place to manage business requests from hotels 
• Generate and provide accurate and timely results in the form of reports, presentations, etc.

 

LEADERSHIP COMPETENCIES

 

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