Sales Enablement Senior Analyst – CRM & CRM AI

Company

Cox Automotive - USA

Job Family Group

Sales Operations Group

Job Profile

Sales Operations Sr Analyst

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

Yes, 15% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $81,400.00 - $122,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

*This position is remote/work from home and can be located anywhere within the United States. If within 25 miles of any of the locations listed, the role will be hybrid.

Application Deadline: Thursday, January 15th

The Sales Enablement Senior Analyst – CRM & CRM AI is a strategic individual contributor responsible for optimizing the sales team’s experience and effectiveness through advanced Salesforce CRM and Salesforce AI capabilities. This role drives innovation, adoption, and continuous improvement of sales processes, tools, and analytics, ensuring the organization leverages the latest technology to achieve business goals. The analyst partners closely with IT, sales leadership, and cross-functional teams to deliver impactful solutions, actionable insights, and seamless user experiences. 

What You’ll Do 

• Accountable for ensuring IT has proper requirements and those are translated into the appropriate user stories/features 
• Document business requirements along with Product, specifically Product Owners  
• Participant in Sprint reviews and Backlog Refinement  
• Participate in Prioritization exercises with Stakeholders and articulate needs back to Product during Quarterly Planning  
• Lead strategic projects to enhance Salesforce CRM and Salesforce AI-powered sales tools, reporting, and analytics. 
• Serve as the subject matter expert for sales team usage of Salesforce and integrated AI solutions, including metrics, dashboards, and workflow automation. 
• Engage with other SBO Team Members to stay aligned with overall business strategies and ensure technology will be available to support those initiatives. 
• Collaborate with IT and business stakeholders to define, document, and deliver requirements for CRM and AI enhancements. 
• Prototype, test, and roll out new Salesforce CRM and Salesforce AI features, ensuring alignment with business needs and user feedback. 
• Stay informed on New Salesforce Releases to proactively solve for existing needs or create new efficiencies  
• Monitor system performance, conduct regular audits, and ensure data integrity across CRM and AI platforms. 
• Analyze sales data to identify trends, opportunities, and the impact of new technology on sales effectiveness. 
• Participant in Sprint reviews and Backlog Refinement  
• Participate in Prioritization exercises with Stakeholders and articulate needs back to Product during Quarterly Planning  
• Proactively identify and champion opportunities to leverage Salesforce AI capabilities for process automation, predictive analytics, and improved customer engagement. 
• Manage documentation and assist with GTM efforts for new functionality and process changes. 
• Support incident triage and resolution, recommending enhancements based on root cause analysis. 
• Lead user engagement initiatives to drive adoption and maximize the value of CRM and AI investments. 
• Present findings, recommendations, and project updates to leadership and stakeholders. 
• Foster a culture of innovation, continuous improvement, and change management within the sales enablement function. 
• Ensure processes are defined, if needed, and partners with process governance team to ensure all details are understood  
• Individual in this role must be able to learn/maintain knowledge around multiple business processes and CRM instances across various sales teams 
• Reviews comms and training collateral for all developed items  
• Perform other duties as required to support business objectives. 

What’s in It for You? 

Here’s a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and