Director, Quality & Technical Services

General Purpose

As a quality leader, function as an integrated business partner in the division. Demonstrate thought leadership, executive maturity, business acumen, collaboration, and a drive to execute with excellence. Measure progress and opportunities through metric management and compliance verification. Leverage expertise to manage risk, establish the proper mitigation controls, and grow the business organically by building confidence and strong partnerships with customer base.

Job Duties and ResponsibilitIes

• Champion a culture of excellence with emphasis on food safety and integrity. Drive engagement through servant leadership
• Create high performing teams that are customer centric and focused on preventive risk mitigation and predictive analytics. Develop and grow team in a sustainable manner
• Function as a key contributor to help shape the strategies, programs, and processes for food safety and quality (FSQ)
• Collaborate and work in tandem with R&D, sales, operations, BU leadership, and other stakeholders
• Serve as the FSQ contact for customers. Provide support for issue resolution, technical inquiries and metric management. Ensure compliance to customer agreements and monitor trends in data that may lead to rejection or non-compliance. Put preventive programs in place as needed
• Create a strong partnership with manufacturing leadership and drive alignment regarding current state and any future planning/action regarding FSQ programs, capital needs, and optimization of processes
• Leverage data analytics to improve efficiencies, optimize cost of quality and minimize the cost of nonconformance
• Provide timely communication, KPI reports and written summaries regarding projects, mitigation activities, findings and compliance to programs/policies (short, mid and long-range goals)
• Manage the food safety systems and quality assurance programs for assigned facilities to deliver against customer and regulatory requirements
• Ensure food safety and quality plans are current, relevant, and are being followed and implemented. Ensure all preventive control (PC’s) and critical control points (CCP’s) are appropriate and records are complete and accurate
• Lead serious issue management as it relates to assigned facilities
• Apply knowledge of QC requirements, ensure application of Good Laboratory Practice (GLP) to laboratory operations, support accuracy/precision, appropriateness of testing methodologies, proficiency and analytical results. Verify quality control (QC) programs at manufacturing sites are effectively and efficiently supporting production management
• Monitor plant environmental monitoring programs and verify that their corrective actions and hygiene/sanitation programs are robust and mitigating risk. Provide leadership in mitigation activities
• Proactively drive continuous improvement by understanding the gaps, reviewing trends, and data analytics. Ensure root cause analysis/corrective and preventive actions (RCA/CAPAs) are robust and actions are closed in a timely manner. Work with the plant and operations on any items that require capital and ensure the completion of those requests
• Support the planning, due diligence, construction, and commercialization of new plant or existing plant expansions
• Provide direction and support to sanitation efforts. Ensure quality managers review plant service reports and ensure action on any suggestions from the external representatives. Work with the sanitarians to ensure continued training and education of chemical use, software, SSOP practices, and sanitation verification activities
• Strategically build and manage the supply quality program and supplier expectations to comply with the Food Safety Modernization Act (FSMA) and support business unit (BU) initiatives
• Ensure assessors are calibrated and well versed in the materials and processes they are assessing and the quality of work is exceptional
• Partner with procurement, logistics, and business units to create audit plans, review non-conformances, and identify strategic suppliers to develop
• Partner with R&D, regulatory services, and business units to establish and maintain compliance with raw material and product contact packaging quality, food safety, and regulatory requirements
• Develop and deliver supply quality training programs to the core and extended teams. Develop subject matter expertise in key risk management (RM) categories allowing assessors to be well versed in process technology, visiting multiple vendors, understanding risk