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WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. Serving 1.5 million customers across 150+ countries, the global technology company provides premium, enterprise-grade solutions, tools, and services, including specialized platforms for WordPress, industry-tailored eCommerce and agency solution suites, and developer-centric tools like Local, Advanced Custom Fields, and more. WP Engine’s innovative technology and industry-leading expertise are why 8% of the web visits a WP Engine-powered site daily. Learn more at wpengine.com.

What's cool about this job.
 

WP Engine is on a mission to help our customers win online! Whether that’s helping an aspiring entrepreneur to turn a hobby into an online business or a multinational corporation to launch a new campaign in weeks instead of months, our platform is there to help them win — whatever that means for them.
 

In Business Systems, we tackle hard problems at scale and deliver new solutions that continue to make WP Engine the platform of choice for online agility. You will be a crucial part of taking our internal tools to the next level both in scale and functionality.
 

We are searching for a Business Systems Manager to make an impact at a mission-driven company. This is an exciting and significant opportunity both from a technical and career opportunity perspective. You thrive on a high level of autonomy and responsibility and sleep well at night because you ensure systems are stable and automated.
 

The day to day.
 

You will lead an upbeat team of multi-functional system administrators that support CX and HRIS systems across the organization. You will have the opportunity to learn new systems and technology while solving important challenges of a fast-growth technology company.

• Contribute to the strategy and ongoing management of the business systems tech stack with a focus on user experience, efficiency, and system consolidation.

• Manage and mentor a team of Business Systems analysts in the CX and HRIS space.

• Work with business partners and business analysts to translate business requirements to deliver applications, systems, processes, metrics, and services across the company.

• Continuously iterate, improve, and evolve our tech stack in an agile way to support our changing business strategy; prioritize and launch significant updates on an ongoing basis.

• Lead full scale implementations of new technologies, including designing requirements, building functionality, testing, go-live, and training users.

• Collaborate with the project / product management teams to communicate technical issues and drive timely solutions.

• Monitor and report on progress in completing engagements and accomplishing goals.

• Being an advocate for the team while balancing objectives set by management.
   

Your skills and expertise.

Minimum qualifications:

• 5+ years of experience in Business Systems or System Architecture roles with demonstrable experience in system strategy and management.

  • Extended experience in a technical Customer Experience focused role dealing with CX systems is required.

  • Experience managing HRIS systems, integrations and projects is a plus.

• 3-5 years of Team Leadership experience, with direct management and mentoring of business analysts, systems analysts, developers or technical staff. Several years of demonstrable experience leading productive and high-functioning self-starting technical teams through the changes associated with a fast paced company.

• Deep technical curiosity and expertise with one or more common enterprise systems (Zendesk, Gainsight, Workday, etc.)

  • Preferred experience (at least 3+ years) as a Zendesk Administrator with responsibility for managing organizational business rules.

  • Experience with Zendesk Messaging and integrating with third party AI bots would be helpful (examples: Forethought, Ada, Botsonic, OneChat, etc.)
     

• Proven history of continuous learning and ability to stay ahead of technology trends

• Natural problem solving abilities, an inquisitive personality, and an eagerness to pursue the chal