Personal Assistant to Head of Collections NL

We are looking for a driven and experienced Personal Assistant for the Tribe Lead Collections NL. The role requires strong organisational and communication skills, discretion and the ability to anticipate needs and proactively manage priorities.

Background

Within Collections, we aim to make the difference by being our customers’ partner in times of financial difficulty. The objective for Collections is to provide customers with financial problems a sustainable solution for their financial problems, thereby servicing customers and reducing losses for the bank. Our Tribe consist of both a delivery team as well as a Supercircle, making it an exciting place to work both close to the execution of our innovations and journey’s for our customers but also close to the colleagues that actually help customers resolve their financial difficulties.  So if you like to work in an environment with high impact on both our customers but also for ING, this is the place to be!

Your responsibilities

• Provide comprehensive support to the Tribe Lead, including schedule management, organising meetings.
• Taking care of the administrative handling of new staff/transfers/leavers, expense management.
• Drafting correspondence and maintaining effective communication channels, including creating internal/external stakeholder communications.
• Assist in the execution of special projects, from research and planning to execution and follow-up.
• Plan and coordinate (corporate) events, managing logistics and liaising with internal/external stakeholders.
• Organise and maintain confidential files, documents and databases, ensuring accessibility and security.
• Coordinate office services, such as IT/helpdesk, personnel etc.
• Maintain positive relationships with stakeholders, clients and colleagues, representing Collections in a professional manner.
• Address and resolve issues effectively, exercising sound judgement and discretion in decision making.
• Provide ad hoc support as required for unforeseen tasks outside the normal scope.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

Furthermore, you have:

• Current residency in the Netherlands and fluent in Dutch and English (written as well as spoken).
• Minimum of  3 years of experience as an personal  assistant or in a similar role.
• Proven track record of successfully managing complex calendars, travel arrangements, and administrative tasks.
• Experience in project management, event planning, and stakeholder relationship management.
• Proficient use of strategic communication tools, including the preparation of presentations, reports and visuals.
• Familiarity with office software and productivity tools, such as Microsoft Office and project management software.
• The ability & willingness to work in/travel to both Amsterdam & Leeuwarden (base location to be defined based on candidate residential location).

Competencies:

• Exceptional organisational skills, with the ability to manage multiple tasks and priorities simultaneously.
• Strong written and verbal communication skills, with attention to detail and professionalism.
• Proven ability to handle confidential information with integrity and discretion.
• Analytical mindset with a proactive approach to problem solving and decision making.
• Flexible and adaptable to changing priorities and environments, with a positive approach to challenges.
• Ability to work effectively both independently and as part of a team, fostering positive working relationships.
• Creative and resourceful in finding solutions and overcoming obstacles.
• Excellent time management skills, with the ability to prioritise tasks and meet deadlines efficiently.

Rewards & benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.

The benefits of working with us at ING include: 

• Salary based in job scale 7
• 32 - 36 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attract