CAPA Quality Systems Engineer

Requisition Number: 73339

 

The company built on breakthroughs. ​  
Join us.​                    

                                                          

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

 

Come break through with us.  

 

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: 

• Trusted products that accelerate drug discovery, development, and delivery to save lives
• Damage-resistant cover glass to enhance the devices that keep us connected
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
• Precision glass for advanced displays to deliver richer experiences 
•  Auto glass and ceramics to drive cleaner, safer, and smarter transportation 

 

Introduction

The CAPA Systems Quality Engineer drives both external customer satisfaction and internal manufacturing compliance  through corrective and preventive action (CAPA) processes.  The position requires a subject matter expert in data-driven risk mitigation and continuous process and system improvement.  This engineer will leverage data to continuously enhance systems, define and maintain clear KPIs, and promote a strong quality and customer focused culture.  Responsibilities include handling critical customer cases from start to finish, applying root cause analysis tools, training others in problem-solving methods, and developing CAPA metrics. This role collaborates with plant staff and engineering, reviews and validates SalesForce feedback, escalates key issues, and ensures effective resolution of customer concerns and future issue prevention through continuous improvement of quality systems.

 

Job Responsibilities

• Validate, classify, and transcribe SalesForce feedback into CAPA systems (EtQ, SharePoint, etc.)
• Coordinate with plant operations, engineering, and commercial teams to address issues
• Escalate critical matters to leadership when necessary
• Develop and monitor KPIs and action plans for customer satisfaction
• Lead training sessions on feedback processes and root cause analysis
• Lead feedback efforts to align SalesForce, SAP, and EtQ processes
• Report division quality data monthly using PowerBI, SalesForce, and ETQ
• Ensure systematic resolution of similar issues division-wide “look across all processes”
• Optimize customer quality processes and align requirements with system standards.
• Work with a team to drive Lean Principles in the Divisional Quality Processes.

 

Required Qualifications

• Bachelor's degree in engineering, sciences, or business management
• Minimum of 5+ years of manufacturing experience, time spent in a quality or process role
• Citizenship: US Citizenship required

 

Desired Qualifications

• Experience with ISO 13485, 9001, AS9100, or IATF 16949 standards
• Working knowledge of PCPD, SPC, MSA, DOE, Statistics, DMAIC, and Total Quality methods
• Cross functional project management experience
• Experience with problem solving tools such as Kepner Tregoe Problem Solving & Decision Making
• Experience in processes for both job shop and continuous manufacturing
• Familiar with Sharepoint, SalesForce, SAP, PowerBi, EtQ, Camstar and Windchill
• Customer service experience
• ASQ certification or equivalent Certified Q