User Experience Research Intern (Summer 2024)

Req ID: 427218 

 

*This is a hybrid position. You will need to be able to be on-site in Oklahoma City during the internship to be eligible for this internship.*

 

Love's College Intern Program

The Love’s college internship program is frequently referred to as the best in Oklahoma City. This rapidly growing program provides opportunities for students in multiple areas of the business to receive employee level experience, not just busy work. Students also gain valuable knowledge that they can’t get in a classroom; they are guided through proper etiquette of a professional corporate setting. With a high percentage of full time offers, Love’s takes the time to invest not only in the students, but in their future.

 

Over the course of the summer, Love’s interns also participate in the following activities:

• Experience multiple business operations
• Q&A sessions with executives
• Participation in Greater Grads: InternOKC
• Community volunteering activities
• Social-networking events
• Instructor led Training (Technical and Soft Skills) 
• Mentor program
• Structured performance feedback
• Formal presentation to Love’s leadership

 

BASIC PURPOSE: The Experience Design team at Love’s is looking for a student interested in User Experience (UX) Research for a summer internship. You will work with the team on research initiatives for an in-house mobile app and on various other projects and platforms. You will be exposed to all stages of the research process, from study design to presenting results, and with various research methods. This is a hybrid position. You will need to be able to be on-site in Oklahoma City during the internship to be eligible for this internship.

 

MAJOR RESPONSIBILITIES:

• Learn the technologies, strategies and research techniques we use here at Love’s
• Assist with research including usability testing, interviews and eye tracking
• Develop research plans, guides and set up for studies
• Analyze and interpret data, report the results and present to stakeholders
• Other duties assigned as needed

 

GAIN EXPERIENCE WITH:

• Qualitative and quantitative research methodologies
• Data analysis and synthesis as well as presenting findings
• Agile methodology and cross-functional team collaboration
• Interacting and coordinating with participants, customers and stakeholders
• Designing solutions to improve User Experience
• Quality Assurance (QA) and documentation

 

EDUCATION AND EXPERIENCE:

• Education:
  • HS Diploma or equivalent required
  • Currently enrolled in four-year university program, a sophomore level or above (pursing a Bachelor’s Degree in a relevant field such as Psychology, HCI, Design, Cognitive Science or Computer Science).
• Experience:
  • Past Internship experience a plus but not necessary
  • A portfolio of past work (research or design) is a plus

 

SKILLS AND PHYSICAL DEMANDS:

• Hard Skills:
  • Working knowledge of Microsoft Office tools (e.g., Word, Excel, PowerPoint)
  • Knowledge of research methods and principles is a big plus
• Soft Skills:
  • Good organizational skills, including prioritization and time management
  • Team player with the ability to work with others in a high-energy, fact paced environment
  • Analytical and creative thinking; written and verbal communications skills
  • Interest in gaining experience with UX Research and UX processes  
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping.
  • Occasional lifting up to 25 pounds.
  • Manual dexterity sufficient to operate a computer keyboard and calculator.
  • Requires normal range of hearing and vision.

Job Function(s): Corporate 

 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets
• Speedco, the light mechanical and trucking service specialists
• Musket, a rapidly growing, Houston-based commodities supplier and trader
• Trillium, a Houston-based alternative fuels expert
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