Implementation & Client Success Leader - Evinova

Job Title: Implementation & Client Success Leader - Evinova
Location: Field - USA

At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person.

Are you ready to be part of the future of healthcare? Can you think big, be bold, and harness the power of digital and AI to tackle longstanding life sciences challenges?  Then Evinova, a global health tech business might be for you!  

Transform patients’ lives through technology, data, and innovative ways of working. You’re disruptive, decisive, and transformative. Someone excited to use technology to improve patients’ health. We’re building a new Health-tech business – Evinova, a fully-owned subsidiary of AstraZeneca Group.

Evinova delivers market-leading digital health solutions that are science-based, evidence-led, and human experience-driven. Thoughtful risks and quick decisions come together to accelerate innovation across the life sciences sector. Be part of a diverse team that pushes the boundaries of science by digitally empowering a deeper understanding of the patients we’re helping. Launch pioneering digital solutions that improve the patients’ experience and deliver better health outcomes. Together, we have the opportunity to combine deep scientific expertise with digital and artificial intelligence to serve the wider healthcare community and create new standards across the sector. 

Introduction to Role:

As an Implementation & Client Success Leader at Evinova, you will directly manage projects of all complexity levels, ensuring successful delivery through project planning, stakeholder collaboration, and agile execution.  This role will suit someone who thrives in a dynamic, fast-paced environment, can navigate complex clinical operations and development landscapes, and isn’t afraid to roll up their sleeves to ensure successful project delivery.

The ideal candidate combines customer success and project management expertise with an understanding of digital health ecosystems.  The role requires someone who can effectively manage projects and customer accounts by coordinating teams, resolving dependencies and issues, communicating clearly with stakeholders, and driving progress to keep delivery on track. You will look for practical, win-win solutions and motivate teams to achieve project goals in line with agreed plans.

Accountabilities:

• Successful delivery of a large scale global complex enterprise solution resulting in high customer adoption and measurable impact for customers
• Build and maintain strong, trust-based relationships with customer project stakeholders, proactively managing expectations and communication.
• Maintain a commercial mindset, ensuring your projects deliver value for both Evinova and customers.
• Champion change initiatives by following change management best practices and aligning project outcomes with strategic objectives, product releases and cross-functional teams through complex transitions
• Develop detailed project plans, ensuring clear accountability, dependencies, and milestones.
• Deliver projects on plan and to budget
• Act as the primary operational point of contact for internal and customer stakeholders on assigned projects.
• Own reporting and risk tracking for your projects, providing clear, accurate, and timely updates to internal leadership and customer stakeholders.
• Be the face of your project; willing to pick up the phone, deliver tough messages with empathy, and win customer confidence through credibility, clarity, and consistency.
• Operate within the bounds of relevant regulatory frameworks (e.g., GxP, 21 CFR Part 11), with a strong understanding of Clinical Operations and Clinical Development.
• Capture lessons learned and implement continuous improvements across the implementation and delivery function.
• Build and lead high-performing technical delivery teams, fostering a culture of ownership, learning, and continuous improvement.
• Set clear expectations, provide mentorship and direction, and create pathways for growth as the team scales with the business.
• Define best practices for delivery, configuration, and study validation across the team.
• Oversee the integration of the digital clinical trial solution with external systems, and sponsor data platforms.
• Guide teams through data mapping, interface design, and testing, ensuring seamless and secure data flows.

Essential Skills/Experience:

• Bachelors Degree in Business, Technology, Health, or a related field<