Team Lead, IT Operations, Enterprise Operations
University of Maryland Global CampusAbout the role
Summary:
A team leader is responsible for overseeing teams of employees and ensuring they are completing job duties effectively. The team lead will train new employees, ensure team members understand their daily objectives and serve as an escalation point when team members need assistance. He or she will monitor teams to ensure each member has the appropriate resources to complete tasks. The team lead will report directly to the manager of operations and will serve as a conduit to provide feedback from team members to leadership. He or she will work with leadership and collaborate on key objectives for the team.
Duties and Responsibilities:
Manage the flow of day-to-day operations
Delegate tasks to team members
Determine completion timelines and monitor progress of each team and assist when needed
Determine any training needed by team members
Communicate clear instructions to team members and ensure
Motivate team members to achieve organizational goals
Provide consistent and clear progress reports to management and escalate issues as needed
Provide training to team members to maximize their potential
Empower team members with skills to improve their ability to support day-to-day
Ensure team members are aware and follow all process and procedures
Provide feedback to management on the performance of team members
Other responsibilities/tasks as assigned by manager as needed
Skills:
Excellent customer service, interpersonal skills, time management, and problem-solving skills
Excellent understanding of computer hardware, operating system functions, and components. Must be familiar with multiple makes/models of desktops and laptops, and be able to troubleshoot and escalate as appropriate
Mac OS X and Windows troubleshooting and configuration skills
Mobile and tablet device troubleshooting and configuration skills (iOS and Android)
Knowledge of Active Senior Manager, Network Essentials, SCCM and Office 2010/Office 2016, VoIP systems and basic AV skills
Experience with procurement and asset management, project management
Education & Experience Requirements:
Experience:
3+ years of in Information Systems in area of managed specialty (infrastructure, applications, operations, development)
1+ years of Supervisory/Management experience
Preferred Experience Requirements:
Education:
Bachelor’s Degree
All submissions should include a cover letter and resume.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
Workplace Accommodations:
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu
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