Systems Analyst

Duties and Responsibilities: 

1. Systems & Process Analysis

• Analyze business requirements, data, and system processes to ensure alignment with business objectives and identify optimization opportunities.
• Develop and maintain process flow diagrams, system workflows, and functional specifications to clearly document current-state and future-state solutions.
• Translate business needs into clear technical requirements and solution designs.

2. Development, Testing & Support

• Maintain and enhance existing core systems to support new features, correct defects, and improve logic and performance.
• Configure and test system changes to ensure functionality, performance, and data integrity.
• Coordinate and execute unit testing, integration testing, and user acceptance testing (UAT).
• Provide timely troubleshooting and production support for critical system and process issues; after-hours or weekend support may occasionally be required.

3. Documentation & Standards

• Produce and maintain clear documentation for:
• Business and system requirements
• Process flows and data mappings
• Testing plans and test results
• Deployment and implementation strategies

• Utilize ServiceNow to record and maintain change management activities, production support work, incidents, and system enhancements, ensuring traceability, audit readiness, and clear operational history.

• Ensure documentation supports auditability, knowledge transfer, and long-term system maintainability.

4. Collaboration & Communication

• Serve as a liaison between business users, IT teams, and external partners.
• Communicate effectively (written and verbal) with stakeholders at various levels of the organization.
• Provide regular updates to IT management on assigned projects, tasks, and support.

Knowledge, Skills, and Abilities:

• Bachelor’s degree in Computer Science, Information Systems, or a related field preferred.
• Minimum of five years of relevant systems analysis or application development experience.
• Equivalent education, training, and experience may be substituted when competency is demonstrated.

Core Competencies

• Strong analytical and problem-solving skills with the ability to evaluate complex systems and processes.
• Demonstrated experience with:
• Systems analysis and business process mapping
• Project management or project coordination
• Requirements gathering and documentation
• SDLC concepts and system best practices
• Experience leading or contributing to development or system enhancement projects.

Technical & Functional Skills

• Experience with data analysis and Business Intelligence tools or reporting concepts.
• Understanding of software development methodologies and system integration concepts.
• Ability to quickly learn business functions and identify opportunities for system and process improvement.
• Comfortable adapting to new technologies and evolving business needs. 

Professional Skills

• Detail-oriented, self-motivated, dependable, and able to manage multiple priorities.
• Strong written and verbal communication skills with the ability to influence across departments.
• Collaborative mindset with a strong commitment to continuous improvement.

Reasonable accommodations may be made to those who are able to perform the essential duties of the job.

WORKING CONDITIONS:

• Work is performed in an office environment with minimal to moderate noise from computers, printers, and normal business activity.
• Occasional travel may be required.
• Reasonable accommodations may be made for individuals who can perform the essential functions of the role.

 

Here's what we can offer:

Insurance:

• Affordable plans for medical, dental, vision, and wellbeing on the first day of the month following your start date
• Employer-Paid dental with available Buy-up options
• Free MDLive Telehealth Services through our Medical Plan
• Competitive Wellness Program, providing up to 100% discount on medical premiums
• Employer-Paid Short-Term and Long-Term Disability with Buy-up options
• Supplemental Accident Insurance through Allstate for additional coverage on accidents, cancer, and long-term care
• Employer-Paid Life Insurance
• Te