Office Manager

Responsive recruiter Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Paid time off
• Training & development

Job Title: Office Manager
Location: 20705 Brinson Blvd., Suite 120, Bend OR 

Company Overview:Floor Coverings International is a locally owned and operated franchise dedicated to delivering exceptional flooring solutions with a personal touch. Our commitment to quality and customer service aims to make a lasting, positive impact on both our clients and the local community.

Position Overview:As the Office Manager at Floor Coverings International, you will be an essential part of our team, driving business operations and enhancing the customer experience behind the scenes. You’ll act as the primary point of contact for clients, managing communications and overseeing projects from start to finish to ensure complete satisfaction. This role requires strong leadership, outstanding multitasking abilities, outstanding communication skills to uphold our high standards. Your ability to create a welcoming and structured office environment will be instrumental in the success and growth of our franchise. 

Key Responsibilities:

• Customer Relationship Management: Build and nurture strong, lasting relationships with clients to ensure satisfaction.
• Scheduling: Coordinate and manage lead appointments for the sales team, ensuring efficient use of time and resources.
• Marketing Support:  Assist in executing local marketing tactics to generate leads and drive customer engagement. 
• Business Development: Identify and pursue growth opportunities, including partnerships, referrals, and sponsorships, to drive revenue and expand the business. 
• Event Support: Assist in planning, organizing, and participating in home shows, vendor events, and other community events to promote the business and generate leads. 
• Collaboration: Conduct weekly meetings to review new sales and current projects.
• QuickBooks: Communicate with bookkeeper on a regular basis.
• Administrative Tasks: Maintain up-to-date job status and manage daily office operations.
• Customer Satisfaction: Consistently strive for a 5/5 star rating, maintaining exceptional service standards throughout the customer journey.

What We’re Looking For:

• Experience: Proven experience in office/production/operations management; knowledge of the flooring industry is a significant asset, but not a requirement. 
• Communication Skills: Excellent verbal and written communication, capable of managing phone and in-person interactions effectively.
• Organized and Detail-Oriented: Strong ability to multitask, prioritize, and maintain attention to detail.
• Proactive and Independent: Able to work without supervision, anticipate needs, and make decisions confidently.
• Tech Savvy: Proficient in using computer systems and software for scheduling, tracking, and project management (Salesforce, Outlook, Google Suite, Excel, etc).
• Leadership Abilities: Experience in coordinating projects and maintaining workflow efficiency.  

Compensation, Benefits and Perks:

• Competitive Salary: $45,000-$55,000- based on experience.
• Bonus Opportunities: Incentives to reward your success.
• Paid Time Off: PTO to support work-life balance, including but not limited to National Holidays.
• Company-Provided Equipment: Laptop and necessary technology for productivity.
• Supportive Work Environment: Team-oriented culture focused on growth and development.
• Professional Development: Paid training and ongoing learning opportunities.
• Full-Time Schedule: Monday through Friday, with occasional weekends for events. 

Meet the local owners:
Patrick and Katy are the newest owners of Floor Coverings International in Bend, OR. With a strong background in owning and operating a business, they are excited to bring their expertise and dedication to exceptional customer service to the flooring industry.

Patrick and Katy embrace everything Bend has to offer—from fishing, hiking, and mountain biking to skiing, snowboarding, and whitewater adventures. When they’re not exploring the mountains and rivers, they enjoy cooking and sharing great meals with famil